Operations Manager - Healthcare

Essential Job Responsibilities And Duties

• Under the direction of the Chief Executive Officer, execute the planning, directing and coordinating operations, front desk and projects activities and management to ensure the center’s operations effectiveness.
• Front Desk
• Oversee the overall supervision and management of front desk functions.
• Familiarize with front desk functions to be able to provide coverage as needed.
• Manage staff’s performance.
• Hire, Train and manage staff.
• Create employee schedule (Annual Leave, Scheduled day’s off, Saturday schedules) and distributing to staff.
• Monitor Time and Attendance daily, making sure all employees have punched in and out for their required shifts.
• Ensure staff work within their allocated working hours and not work over their contracted hours.
• Ensure approval is received from Senior Staff should extra hours be required.
• Manage patient flow by monitoring wait time, cleanliness, and staff performance.
• Keep an open line of communication with Senior Management (report any office-related issues, employee behavior, etc.).
• Daily email to Senior Staff informing of any staff absences.
• Ensure a positive environment where Providers and staff all work together professionally.
• Liaise closely with Human Resources to maintain office policies as necessary and to evaluate and manage staff performance.
• Ensure staff are kept neat and clean, with staff in proper attire (including name badge) and comply with all front desk responsibilities and mandatory required training.
• Ensure all office staff are working at their optimum and providing adequate guidance.
• Handle all patients’ complaints over the phone and in person, resolve with necessary staff or direct to appropriate department heads.
• Attend monthly QI/Risk Management meetings to work and improve quality and assess in regard to front desk.
• Schedules patient appointments.
• Reach out to patients with appointment inquiries via website, overnight message center and monitor patient portal activity.
• Verifies accuracy of patient insurance and demographic information.
• Closes working relationship with management and patient navigators to ensure web registration and improve kiosk usage.
• Oversee front office collection of co-payments and balance daily deposits.
• Projects Management
• Planning and Execution:
• Develop detailed project plans, define project scopes, and set deadlines to ensure timely delivery of projects.
• Tactically plan, execute, monitor, and close all projects particularly those involving healthcare.
• Performance Monitoring, Tracking & Documentation:
• Establish timelines and milestones to ensure deadlines are met.
• Monitor all projects schedule and document outcomes and requirements to assure regulatory and internal compliance.
• Prepare status reports, and present findings to senior management.
• Communication:
• Works collaboratively with Management and teams to achieve company targets and goals on projects.
• Provide regular updates to project sponsors, stakeholders, and team members.
• Team Coordination and Management:
• Collaborate with various departments and stakeholders to ensure smooth project execution and address any issues that arise.
• Process Improvement:
• Identify opportunities for process enhancements and implement best practices to improve project efficiency.
• Quality & Compliance:
• Ensure project outcomes comply with BSFHC’s policies, healthcare regulations, IT security policies, and internal quality standards.
• Ensure company compliance in accordance with government and funders contractual obligations and operational standards of operation.
• Tracking & Documentation:
• Establish timelines and milestones to ensure deadlines are met.
• Monitor all projects schedule and document outcomes and requirements to assure regulatory and internal compliance.

Education/Experience Requirements

• Associates Degree; Bachelor’s degree preferred
• Three years experience in health administration including two years experience in a clinic & front deskenvironment.

Other Related Skills/Experience And Requirements

• Excellent with Microsoft Word, Excel Spreadsheet, and other computer applications and information systems.
• Knowledge of eClinicalWorks (eCW) system and electronic health record.
• Experience working with disadvantaged populations helpful and knowledge of health disparities highly desired.

Salary

$60,000 and based on experience

Benefits Overview

• We offer attractive compensation with comprehensive benefits including:
• Medical
• 401k Retirement Plan with discretionary Match
• Free Life Insurance and Long-Term Disability
• Transportation Plan
• Generous Paid Vacations and Holidays

BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER