Operations Manager, Godine Early Learning Center

About the role

This is an exciting opportunity for a driven, enthusiastic operations professional ready to roll up their sleeves and lead a meaningful rebuild of systems, workflows, and processes at the heart of a dynamic, complex, and community-centered large early learning center.

Responsibilities

• Serve as a key member of the ELC leadership team, owning the day-to-day operational and administrative functions of the center.
• Oversee day-to-day program operations and office administration ensuring efficient, connected workflows that support the Director, staff, and the overall effective functioning of the center.
• Develop, document, and maintain administrative standard operating procedures (SOPs) across all operational areas; continuously evaluate and improve systems to support business operations, program needs, and organizational policies.
• Supervise and work alongside the Administrative Assistant to manage front office activity, workflows, and communications, ensuring timely and professional responsiveness.
• Collaborate across JCCGB departments to support internal deadlines, daily functions, and organizational priorities.
• Support accurate time and attendance reporting for payroll; coordinate with Payroll to ensure compliance with deadlines and requirements.
• Manage center supply inventory; order office and program materials as assigned.
• Process invoices and support budget tracking using Fidesic; generate monthly budget reports.
• Manage logistics for meetings and events, including vendor coordination, catering, room setup, and preparation support for Directors.
• Maintain relationships with designated off-site evacuation locations.
• Coordinate all logistical aspects of required compliance and safety trainings, including annual CPR/First Aid and CJP security training.
• Distribute and manage marketing collateral and related communications, as needed.
• Provide additional transactional support as assigned.
• Foster a warm, welcoming, and professionally managed office environment for children, families, staff, and visitors, serving as a central point of contact for the ELC community.
• Greet families during drop-off and pick-up, contributing to a positive school culture and an inviting, community-centered environment.
• Deliver high-quality customer service; respond to families, staff, leadership, and guests in a professional, supportive, and timely manner.
• Facilitate clear and effective communication between families and educators regarding children's needs as appropriate.
• Surface relevant feedback and questions to the Director and appropriate colleagues to support continuous operational improvement.
• Develop and maintain the systems, workflows, and documentation required to ensure full compliance with EEC licensing regulations and organizational standards across all staff and children's records.
• Devise, implement, and manage comprehensive recordkeeping workflows and procedures to ensure accuracy, accessibility, and regulatory compliance.
• Oversee and effectively maintain up-to-date staff records, training documentation, certifications, employment and compliance records in accordance with EEC licensing standards and applicable regulations.
• Oversee and effectively maintain children's files, including current immunization records, health documentation, and allergy information; ensure timely and effective dissemination to educators.
• Monitor EEC licensing compliance activities; provide regular updates to the Director and Enrollment Coordinator to keep the team consistently informed.
• Manage time and attendance reporting to ensure accurate payroll, following all protocols and deadlines.
• Ensure the Administrative Assistant is certified and trained in JCCGB's safety and customer service protocols.

Qualifications

• Requires a Bachelor's degree and a minimum of 3 years' experience in administration of program operations or front office functions — coordinating and successfully supporting operations, recruitment, admissions, or similar roles.
• Enthusiasm and energy — You are energized by challenge and motivated by progress. You see an operations rebuild as an exciting opportunity, not a daunting one.
• A solution-driven mindset — You don't just identify problems; you investigate root causes, collaborate to develop thoughtful solutions, and follow through.
• A hunger for inquiry — You ask why, listen carefully, and use what you learn to build smarter, more effective systems and processes.
• A collaborative spirit — You work well across teams and departments, build trust easily, and know that the best outcomes come from working together.
• Generosity and kindness — You lead with warmth, treat every person — colleague, family, or child — with care and respect, and take genuine pride in delivering exceptional customer service.
• A commitment to continuous improvement — You are never satisfied with "good enough" and are always looking for ways to refine, streamline, and elevate the work.

Skills

• Strong organizational skills and attention to detail.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Experience with payroll and budgeting software.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of early childhood education and/or child development principles.

Benefits

The Operations Manager at Godine Early Learning Center at JCC Greater Boston will receive a comprehensive benefits package, a supportive and vibrant in-person work environment, and a competitive starting salary range of $58,000 - $68,000 annually. The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity.

Pay

$58,000 - $68,000 annually

Schedule

Full-time, salaried, on-site position