Operations Manager - Gainesville

About the role

The Operations Manager runs the day-to-day operations, scheduling, facilities, and team culture of the clinic. You'll partner closely with the Clinical Director, BCBA Supervisors, and the Regional Operations Director to keep the clinic running smoothly so clinicians can focus on learner outcomes.

Responsibilities

• Provide consistent leadership through training, coaching, and feedback to cultivate trust, positivity, and accountability
• Foster a healthy, collaborative, politics-free workplace that promotes engagement and teamwork
• Build and maintain a high-performing, mission-driven team focused on learner progress
• Support employee performance and development
• Partner with HR and the Regional Operations Director for hiring, onboarding, retention, and offboarding of clinic staff
• Support a work culture that stimulates staff enthusiasm, collaboration, and rapport between colleagues
• Develop and maintain the master client and technician schedule to maximize utilization while supporting continuity and quality of care
• Modify daily therapy schedules to accommodate client and technician absences; communicate changes promptly to staff and families
• Develop daily lunch break schedules and group therapy coverage assignments
• Audit and confirm Central Reach schedules accurately reflect the services delivered
• Audit billable appointments and session notes for compliance; coordinate with the Insurance Coordinator to ensure accurate and timely billing
• Review and approve time-off requests and employee timesheets
• Prepare clinic spaces, materials, and equipment for each incoming learner ahead of their start date
• Coordinate with the clinical team so assigned staff are scheduled, trained, and ready to support the new learner on day one
• Confirm room assignments, supply needs, and any required environmental adjustments are in place before the learner's first session
• Maintain a clean, safe, and secure working environment
• Maintain record and stock of all inventory; complete monthly inventory distribution
• Prepare and submit requisition orders for supplies as needed
• Regularly complete center audits for functioning materials, furniture, and appliances
• Submit purchase or repair requests and oversee equipment tracking in collaboration with HR and Finance
• Engage with third-party vendors as needed; maintain relationships with landlords and subcontractors, and coordinate repairs and maintenance
• Ensure proper facility hygiene, safety, and maintenance using approved vendors; maintain all required documentation
• Evaluate effectiveness of work activities and partner with directors to solve workflow problems
• Lead processes and engage other team members in caretaking and accountability for a clean, efficient work environment for clients and staff

Qualifications

• Demonstrated experience leading day-to-day operations in a clinical, educational, healthcare, or multi-staff service environment
• Strong scheduling, organizational, and project management skills; comfortable juggling competing priorities
• Proven ability to coach, develop, and hold teams accountable while maintaining a positive, collaborative culture
• Excellent written and verbal communication skills
• Comfortable with operations and scheduling platforms (experience with Central Reach is a plus)
• Working knowledge of facility safety standards, basic compliance, and vendor coordination
• Alignment with Elevation's core values and a learner-centered approach
• Able to work full-time on-site with frequent walking, standing, and movement around the clinic; occasional lifting of supplies and materials

Benefits

Not specified

Pay

Not specified

Schedule

Not specified