Operations Manager (Full-Time)

Essential Duties And Responsibilities

• Operations
  • Work a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Complete the Operations Manager daily disciplines.
  • Manage promotions by educating Teammates and ensuring signage is displayed appropriately.
  • Complete pulls and markdowns.
  • Maintain layaway procedures to ensure they are current and accurate.
  • Answer store internal and external phone lines and resolve questions and requests efficiently and courteously.
  • Monitor reservation applications, including Guest follow-up, team education, and product reservations.
  • Lead onboarding and selection activities, including monitoring hiring dashboards, setting up interviews, and completing onboarding with new teammates.
  • Review inventory, including year-end inventory.
  • Develop and maintain knowledge of Point of Sale (POS) software.
  • Understand and execute all policies regarding payments, exchanges, and Loss Prevention practices.
  • Receive freight boxes and store transfers through the register.
  • Report discrepancies through Inventory Manager.
  • Maintain all shipment-related paperwork.
  • Monitor and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Make shipping labels for all packages being sent out and sort packages by required shipment transit time (expedited shipping or regular ground shipping).
  • Send in recalls and Return to Vendors (RTVs) on a weekly basis.
  • Complete special orders and make necessary phone calls to the Guest.
  • Keep supplies in stock and organized (e.g., boxes, transfer bags, printer paper, hangers, sensors, etc.).
  • Organize fixtures and shelving.
  • Engage in activities that support a neat, clean, and organized work area.
  • Handle all maintenance issues in the store – plumbing, electrical, etc.
  • Communicate any policy violations to Store Manager, District Manager, and/or Human Resources in a timely, confidential manner.
  • Provide feedback to Store Manager regarding merchandise handling concerns.
• Sales Generation and Guest Service
  • Compare and verify merchandise invoices to items received to ensure that shipments are correct.
  • Upon request, ship any alterations, layaways, or special orders to Guests.
  • Check accuracy of freight packing slips and transfer slips.
  • Double-check that all transfers have been processed through the register and that items match what you are shipping out.
  • When shipping items to Guests and other stores, must fold items and place them in appropriate-sized boxes for proper presentation of product when unpacked.
  • Ship items to Guests and other stores.
• Visual Merchandise Management
  • Create and develop a visual merchandising strategy on a weekly basis.
  • Consistently utilize and implement the Weekly Checklist, photo library, and other visual tools.
  • Use Performance Tracker to track results and strategize on product rotation.
  • Be up-to-date on all current visual standards and videos.
  • Utilize the SPG, Planner, and Zone Maintenance Action Plan to maintain visual standards.
  • Understand the importance of the store window’s impact on business and complete with a high level of urgency.
• Leadership
  • Comfortable in giving and receiving feedback from peers and management.
  • Promote personal and store growth.
  • Demonstrate and maintain a professional, mature, and stable relationship with all Teammates.
  • Overcome objections and problem solve.
  • Self-educate on all company tools (videos, pieces, books) and share this information with others.
  • Ability to travel and cover other stores within District based on business needs.
  • Handle all schedule changes in a positive and professional manner.
  • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
• Special Projects and Other Duties
  • Additional duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Full-time Benefits

• Insurance
• Spending and Savings Accounts
• Paid Time Off
• 401(k) Retirement Plan
• Teammate Discount
• Performance Bonuses
• Leave Options
• Employee Assistance Program

Education And/or Experience

• High school diploma or general education degree (GED)
• One to three months related retail experience and/or training
• Or equivalent combination of education and experience

Additional Qualifications

• Must be 18 years of age or older due to the nature of the job.

Physical Demands

• While performing the duties of this Job, the Teammate regularly works in a retail store setting.
• The noise level in the work environment is usually moderate.

Equal Employment Opportunity

Buckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve. Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.