Operations Manager, Fulfillment Operations
About the role
You will be responsible for managing staff, fostering a positive work environment, ensuring customer satisfaction and proper departmental operation. You will have a hands‑on approach and be committed to the expansion & success of the business by implementing strategies that increase productivity and enable the company to hit revenue goals. This role reports to the Senior Operations Manager, Fulfillment Operations, with the same person serving as backup.
Responsibilities
- Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
- Ensure that we meet and exceed our merchant’s expectations.
- Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
- Use data‑driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
- Hire, train, coach and motivate team members in your facility; set the team’s goals and manage performance.
- Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
- Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products.
- Support adherence to standard operating procedures and ensure timely escalation of any product‑related issues.
- Additional duties and responsibilities as necessary.
Requirements
- 4+ years of leadership experience.
- Degree in Business, Operations, Supply Chain, General Management or a related field (preferred).
- Established track record of taking ownership and delivering results.
- Understanding of Lean and Six Sigma.
- Ability to lift up to 50 lb without restriction.
- Able to stand and walk continuously during an 8‑10 hr shift.
- Able to bend, stoop, reach above, and push/pull frequently.
Benefits
- Medical, Dental, Vision & Basic Life Insurance
- Paid Maternity/Parental Leave Program
- Paid Holidays & Flexible Time Off Program
- Paid Sick Leave
- Wellness Days (1 day/quarter)
- 401K Match
- Comprehensive Benefits Package
Pay
The full base pay range for this position is $64,196 – $106,994. The target salary range is $85,000 – $90,000. In addition to base salary, the role is eligible for participation in the Company’s discretionary bonus plan, subject to Company policies.
Schedule
Day Shift; must be willing to work any shift at ShipBob, including nights and weekends based on business demand.
Location
11401 Harmon Road, Fort Worth, TX 76177
About you
Building the world’s leading full‑stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. ShipBob’s environment isn’t the right fit for everyone. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.
About us
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and mid‑market e‑commerce merchants. We provide best‑in‑class capabilities and a delightful shopper experience through outsourced fulfillment, our proprietary warehouse management system, or hybrid solutions across dozens of fulfillment centers in the United States, Canada, United Kingdom, Europe, and Australia. Backed by investors such as Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, ShipBob is one of the fastest‑growing tech companies headquartered in Chicago. Every full‑time employee gets access to our AI and productivity tools from day 1 at no cost, empowering all teams to ask “how can this be done better, faster, or smarter?”