Operations Manager / Front Office Manager (Hampton Inn-Georgetown)

About the role

Rainmaker Hospitality is seeking an energetic, hands-on Operations Manager / Front Office Manager to join our team at the Hampton Inn in Georgetown, KY. In this vital leadership role, you will oversee daily front office workflows, manage guest service standards, and coordinate department operations to ensure our guests experience signature "Hamptonality". You will work closely with the General Manager to drive financial performance, maintain brand compliance, and mentor a dedicated team.

Responsibilities

• Supervise daily front desk operations, including check-ins, check-outs, guest registrations, and cash handling accuracy.
• Partner smoothly with housekeeping, maintenance, and breakfast teams to guarantee room readiness and flawless daily workflows.
• Recruit, train, schedule, and mentor team members, fostering a positive, high-morale work culture.
• Proactively resolve guest feedback and maintain top-tier customer satisfaction and cleanliness scores.
• Assist the General Manager with labor budget management, inventory control, and vendor invoice tracking.
• Ensure strict adherence to Hilton Quality Assurance (QA) standards, safety protocols, and audit requirements.

Requirements

• Minimum of 2 to 3 years of progressive hotel guest service/operations experience.
• High school diploma required; Associate’s or Bachelor’s degree in Hospitality or Business Administration is recommended (experience matters).
• Strong leadership, problem-solving, and communication skills in fluent English.
• Flexible schedule required, including availability to work weekends and holidays as hotel demands require.

Benefits

• Paid training
• Health, dental, and vision benefit options
• Opportunities for career growth within Rainmaker Hospitality’s growing portfolio of properties