Hotel Operations Manager (Front Office) – Greater Cleveland Area

Job Responsibilities

• Interview, hire, and train associates.
• Plan, assign, and direct work.
• Appraise performance.
• Reward and discipline associates.
• Address complaints and resolve problems.
• Assign duties and shifts to associates and observe performance.
• Ensure proper cash and key control procedures are followed.
• Answer inquiries pertaining to hotel policies and services.
• Attend staff meetings to discuss company policies and guest complaints.
• Perform Front Desk and Food & Beverage duties as needed.
• Ensure food quality and service standards are being maintained for Food & Beverage and meeting room functions.
• Ensure food sanitation and proper food handling standards are being followed.
• Provide guests with information pertaining to available services and hours of the hotel.
• Ensure effective departmental communication through logs, daily stand up meetings and monthly department meetings.
• Ensure all brand standards and initiatives are implemented and followed.
• Perform a variety of administrative tasks including forecasting room occupancy, maintaining department budget, monitoring service trends using Guest Satisfaction results, processing department payroll, maintaining an accurate inventory of supplies, and handling any accounting and purchasing functions.
• Maintain up to date records and files.
• Provide information pertaining to hours and available services of the hotel.
• Ensure the cleanliness of the Front office, lobby and surrounding areas.
• Aid in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance.
• Report deficiencies.

Job Requirements

• Self-motivated with a strong work ethic and a drive to exceed expectations.
• Excellent communication skills.
• 1 to 3 years related experience in guest services, front desk or related professional area.
• Associate's degree (A. A.) or equivalent from two-year college or technical school; or equivalent combination of education and experience.
• Proven customer service and staff management skills.
• Solid organizational, time-management and prioritization skills.

Benefits

Competitive pay

Comprehensive benefit packages for full-time positions

Hotel room discounts at our locations around the globe

Discounts on food and beverages

Professional development and advancement opportunities