Hotel Operations Manager - Front Office
About the role
We are seeking an experienced and driven Operations Manager – Front Office to oversee and support the hotel’s Front Office and Food & Beverage operations at the AC Element Hotel by Marriott Rochester, NY at City Gate. This role ensures exceptional guest service, efficient daily operations, and adherence to hotel and brand standards while leading and developing associates, monitoring guest satisfaction, and contributing to the overall success of the hotel.
The ideal candidate will be a hands-on leader with strong operational leadership, a friendly and energetic personality, and the ability to work alongside the team to address guest needs, develop associates, and create an environment focused on exceptional service.
Responsibilities
- Oversee and support Front Office and Food & Beverage operations.
- Ensure exceptional guest service and adherence to hotel and brand standards.
- Lead and develop associates to foster a high-performing team.
- Monitor guest satisfaction and address guest needs proactively.
- Work hands-on alongside the team to maintain operational efficiency.
Requirements
- Strong operational leadership and time management skills.
- Excellent communication, problem-solving, and interpersonal abilities.
- Friendly, welcoming, and energetic personality.
- Comfortable working in a hands-on leadership role.
- Experience in hotel front office or food & beverage operations.
Benefits
- Comprehensive benefits package including health, dental, vision, life insurance, and 401(k).
- Paid Time Off.
- Hotel room discounts at DelMonte Hotel Group locations worldwide.
- Discounts on food and beverages.
- Professional development and advancement opportunities.
Pay
Starting at $63,000 annually, based on experience, plus bonus potential.