Operations Manager- Fresno 1.1

Location: Fresno, CA (Onsite)

Schedule

Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Time.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• Floating Holiday
• Simple IRA Plan with a 3% Employer Contribution
• Employer Paid Life Insurance
• Employee Assistance Program

Pay

The initial pay range for this position is $41.87 to $52.33 per hour, with adjustments based on relevant knowledge, skills, and experience.

About the Role

The Operations Manager oversees day-to-day operational activities within the Fresno office, providing leadership, coaching, and operational support to supervisors and staff. This role serves as the primary onsite operational leader and key liaison between executive leadership, health plan partners, providers, and internal departments. The Operations Manager drives operational performance, ensures compliance with regulations, supports process improvement, and promotes a culture of accountability, collaboration, and service excellence.

Responsibilities

• Operational Leadership
  • Provide onsite leadership and support to Fresno operational teams.
  • Coach and support Fresno supervisors and department leaders in partnership with their respective managers.
  • Monitor site performance, operational KPIs, staffing capacity, service delivery, and cross-functional workflows; address performance gaps.
  • Identify operational issues and implement corrective action plans.
  • Promote accountability, consistency, and service excellence.
  • Serve as the primary operational point of contact in Fresno.
• Health Plan & Stakeholder Relations
  • Participate in health plan meetings and operational workgroups to support Fresno’s health plan relationships and initiatives.
  • Address cross-departmental health plan issues and advance site-level initiatives.
  • Represent the Fresno office with health plans, providers, and community partners.
  • Track and ensure timely follow-up on operational action items and commitments.
  • Support implementation of health plan initiatives and requirements.
• Compliance & Regulatory Oversight
  • Support and promote compliance with CMS, DHCS, DMHC, HIPAA, and organizational requirements.
  • Support audits, corrective action plans, and compliance monitoring activities.
  • Maintain awareness of regulatory changes affecting operations.
• Staff Development
  • Provide coaching and mentoring to supervisors and staff; support performance management in collaboration with department leadership and Human Resources.
  • Assist with employee engagement and retention efforts.
  • Support recruitment, onboarding, and training initiatives.
  • Develop succession planning opportunities for supervisory staff.
• Operational Improvement
  • Analyze performance metrics and workflow trends.
  • Recommend and implement process improvements.
  • Collaborate with leadership on operational initiatives and strategic goals.
  • Support cross-functional projects and implementations.
• Site Operations & Coordination
  • Coordinate operational activities across Fresno departments; ensure communication and collaboration between functional areas.
  • Identify and escalate site-level staffing, workflow, facility, technology, and resource needs.
  • Serve as the onsite escalation point for operational issues crossing departmental boundaries.
  • Ensure consistent implementation of organizational policies, procedures, and leadership directives.
  • Partner with department leaders to establish operational standards and resolve barriers impacting service delivery.
  • Provide regular updates to executive leadership regarding Fresno operations, performance, staffing, risks, and emerging issues.
  • Maintain a consistent onsite leadership presence and serve as a resource for supervisors and department leaders.

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field preferred. Equivalent combination of education and experience may be considered.
• Minimum 5 years of healthcare operations experience.
• Minimum 2-3 years of leadership experience.
• Experience within managed care, MSO, IPA, Medicare Advantage, or Medi-Cal preferred.
• Knowledge of healthcare regulations and compliance requirements.
• Strong leadership and relationship-building skills.
• Excellent communication and problem-solving abilities.

Physical Requirements & Working Conditions

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

• Primarily performed in a professional office environment.
• Frequently seated while performing computer-based and administrative tasks.
• Frequent use of computer, keyboard, mouse, telephone, and standard office equipment requiring repetitive hand and wrist movements.
• Frequent communication in person, by telephone, and through electronic methods.
• Occasional standing, walking, bending, twisting, reaching, squatting, kneeling, and other physical movements.
• Occasional lifting and carrying of materials weighing up to 15 pounds from floor to waist level and up to 10 pounds above waist level.
• Occasional pushing, pulling, and transporting of work-related materials and equipment.
• Tasks requiring fine motor skills, hand dexterity, and precise finger movements.
• Sufficient visual acuity (near, distance, color discrimination, depth perception) to read documents and computer screens.
• Sufficient hearing and verbal communication abilities to exchange information effectively.
• Occasional exposure to uneven walking surfaces, elevated areas, dust, varying noise levels, and other environmental factors.
• No anticipated exposure to bloodborne pathogens, chemicals, airborne communicable diseases, radiation, or extreme temperatures.