Operations Manager (First Shift)

About the role

IEM is seeking an Operations Manager for our Jacksonville, FL location. This role reports directly to the Director of Operations and is responsible for end-to-end ownership of the production value stream, driving operational performance, efficiency, and continuous improvement.

Responsibilities

• KPI Ownership & Performance Management: Own, monitor, and drive improvement in key performance indicators (KPIs) including on-time delivery (OTD), first-pass yield (FPY), defects per unit (DPU), safety incidents, and cost efficiency within the value stream.
• Lead Daily Operations: Oversee daily production activities, ensuring work is executed safely, efficiently, and in alignment with production schedules, quality standards, and operational goals.
• Team Leadership & Accountability: Manage and develop a cross-functional team including production, quality, materials, and maintenance. Set expectations, provide coaching, and ensure accountability at all levels.
• Production Scheduling & Efficiency: Partner with Production Planning and Materials teams to align demand with capacity, ensuring a balanced workflow, efficient material usage, and optimized labor deployment.
• Data-Driven Problem Solving: Lead root cause analysis and corrective actions for operational issues, using tools such as Pareto analysis, A3 problem-solving, and process mapping to drive improvements.
• Continuous Improvement & Lean Implementation: Champion Lean manufacturing principles, eliminating waste and driving efficiency through 5S, Kaizen, Standard Work, and Value Stream Mapping (VSM) initiatives.
• Cross-Functional Collaboration: Work closely with Engineering, Quality, and Maintenance teams to identify and resolve design, process, or equipment issues affecting production.
• Compliance & Safety: Ensure adherence to safety policies, quality standards, and regulatory requirements. Champion a culture of zero injuries and high-quality production.

Qualifications

• Education & Experience: Preferred: Bachelor’s degree in Engineering, Operations Management, Business, Industrial Technology, or a related field. Minimum Required: 3-5 years of experience in manufacturing leadership, such as Production Supervisor, Manufacturing Manager, or Value Stream Leadership roles.
• Proven Track Record: Proven ability to improve KPIs (e.g., cycle time reduction, FPY improvements, DPU reductions, or cost-saving initiatives).
• Certifications (Preferred): Lean Six Sigma Green Belt (or higher) preferred. Project Management Professional (PMP) certification is a plus. APICS, CPIM, or other supply chain-related certification is a plus for materials-heavy value streams.

Skills & Competencies

• Leadership & Team Development: Proven ability to develop, coach, and manage cross-functional teams, ensuring accountability and engagement.
• Data-Driven Problem-Solving: Strong analytical and critical thinking skills with experience in using KPIs, root cause analysis, and Lean tools to drive decision-making.
• Process Optimization: Hands-on experience in Lean manufacturing, value stream mapping, waste elimination, and production workflow optimization.
• Communication & Stakeholder Engagement: Ability to communicate effectively with shop floor teams, peers, and senior leadership, ensuring alignment across the organization.
• Time Management & Prioritization: Strong ability to manage multiple priorities, meet deadlines, and drive results in a fast-paced environment.
• Technical Proficiency: Experience with ERP/MRP systems (INFOR/Syteline a plus), Tableau, and Microsoft Office (Excel, PowerPoint, Word) for reporting and data analysis.
• Demonstrated Career Ambition: Proven career growth and increasing responsibility with the potential to take on broader leadership roles within a fast-paced, high-growth organization.

Benefits

We offer a comprehensive and competitive benefits package designed to support your well-being, growth, and long-term success. Learn more at https://www.iemfg.com/careers.