Operations Manager – Exciting Opportunity with Jani-King!

Lead with expertise and drive operational excellence in a hands-on role that bridges franchise owners, clients, and regional leadership. Join the global leader in commercial cleaning franchising, serving top organizations across healthcare, education, hospitality, stadiums, government, retail, and more.

About the role

As an Operations Manager, you’ll be the bridge between franchise owners, clients, and regional leadership. You’ll strengthen customer relationships, guide franchise owners in delivering services that meet brand standards, and provide operational support for new business. This role combines fieldwork and client interaction with office-based planning and reporting, helping drive customer retention, service quality, and regional growth.

Responsibilities

• Serve as the main point of contact for key accounts, building trust through regular communication and responsive support.
• Conduct brand reviews with franchise owners, recommend improvements, and ensure services align with client expectations.
• Help coordinate smooth launches of new accounts by supporting franchise owners with resources and operational planning.
• Share best practices in cleaning methods, floor care, and specialty services to ensure quality results.
• Join sales walkthroughs and proposals to provide operational input and ensure commitments match service capabilities.
• Track account activity and outcomes, providing insights that support continuous improvement.
• Reinforce company policies, OSHA requirements, and customer-specific standards across accounts.

Requirements

• 4+ years of management experience in the commercial cleaning industry.
• Strong background in client relations and negotiations.
• Technical expertise in floor care and specialty services.
• Proven ability to influence, coach, and motivate others.
• Excellent communication and organizational skills.
• Bilingual (English/Spanish) a plus.
• Flexibility to work one Saturday per month, at least one evening per month, and additional nights or weekends as business needs require.
• Valid driver’s license, clean driving record, and reliable personal transportation for travel throughout the Twin Cities metro area.

Benefits

• Join the most recognized name in commercial cleaning franchising.
• Play a key role in client satisfaction and franchise success.
• Growth potential within a global organization.
• Access to proven systems, resources, and mentorship.
• Collaborative, energetic regional team culture.

Pay

$70,000 – $80,000/year (DOE) + performance bonuses. Reflects experience, market rate, and regional impact.

Location and Environment

Based at our Jani-King Minnesota Regional Office (5930 Shingle Creek Parkway, Brooklyn Center, MN 55430), with frequent travel across the Minneapolis–Saint Paul area to meet clients and support franchise owners. This is not a desk-bound role—expect a mix of planning, fieldwork, and face-to-face engagement. Occasionally, you may assist with light materials for client visits or regional events.