Operations Manager - Events

Department: Operations • Reports to: Director of Event Operations • Supervises: Dock Conveyance Coordinator • FLSA Status: Salaried, Exempt

Why the Colorado Convention Center is a great place to work

• $500 signing bonus after 30 days of service and an additional $500 bonus upon 90 days of service
• Generous paid time off and holiday pay
• Health, dental, and vision insurance, eligible upon hire
• 401(k) investment plan with an employer match of up to 4%
• Healthcare reimbursement and flexible spending plans
• Employer-paid and supplemental life insurance
• Short- and long-term disability insurance available
• RTD Eco Pass for full-time employees
• Tuition reimbursement program
• Employee assistance program

About the role

The Operations Manager – Events is responsible for the supervision of all event operational facets of the Colorado Convention Center, including oversight of building event activities, equipment, and assisting department managers within Event Operations. This role assists with scheduling, managing assets, inventory, budget tracking, and capital equipment plans. The Operations Manager supports the Director of Event Operations in planning and implementing building projects while working closely with Facility Operations to minimize event impact. Additionally, this role supervises, schedules, and coordinates Dock and Conveyance personnel and associated budgets.

Responsibilities

• Provide operations support at pre-cons, post-cons, and events as Manager on Duty
• Manage floor plan submittal and approval process, including monitoring requests for hazardous materials, hazers, flammables, pyro, and vehicles
• Participate in and oversee the MOD program, event calendar, and contractor requests
• Review event floor plans for compliance with building policies
• Review General Service and A/V Contractor production schedules to coordinate facility projects and needs
• Review event documents, Momentus software/reports, and emails; recommend solutions to identified issues
• Assist in reviews and implementation of preventive and corrective maintenance, project management, contract negotiations, and administration
• Oversee public safety DAS systems, including two-way radio inventory; coordinate with city entities to maintain code compliance
• Oversee Dock and Conveyance Department staff; review and coordinate work and staffing plans to support event needs
• Schedule full-time and on-call (temporary) Dock and Conveyance personnel
• Complete and maintain timely payroll and detail sheets for accounting
• Document and track attendance to complete timely job time sheets for accounting
• Complete evaluations for all Dock and Conveyance staff and implement corrective disciplinary action when necessary
• Track and maintain documentation/compliance of radioactive device inventory per state requirements
• Provide operational oversight for the CCC’s food and beverage partner operations and recommend solutions to identified issues
• Recommend goals and objectives for Managers within Event Operations and assist with staff trainings and policy development
• Submit recommendations for operating, capital improvement, and capital equipment budgets; track budget expenditures
• Track Event Operations purchasing, budgets, assets, use, replacement, and maintenance
• Assist in budget review and tracking of regular capital/major equipment inventories
• Coordinate Event Operations staff training as directed
• Submit all hazardous material inventory and maintain records to ensure compliance with city fire code
• Schedule, maintain, and track all annual building DFD inspections; coordinate required work to correct deficiencies around events
• Oversee Event Operations in the absence of the Director of Event Operations
• Perform all other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

• B.A. degree in facility management, resource management, or the convention/entertainment industries preferred
• AutoCAD experience is a plus
• Six to eight years of experience in facility management or event operations; industry experience preferred

Skills and Abilities

• Ability to speak, understand, and read standard English
• Ability to work non-standard hours, including nights, weekends, and holidays
• Knowledge of equipment and code requirements to evaluate floor plans
• Knowledge of building equipment operation and event production
• Basic knowledge of assembly and building fire codes
• Computer literacy in word-processing and spreadsheet programs
• Ability to read and understand one-line/construction drawings
• Ability to work effectively with diverse groups at all organizational levels
• Ability to work effectively as part of a team
• Ability to work independently with minimal supervision
• Ability to perform leadership roles and job tasks under sudden deadlines and changing priorities
• Excellent communication (verbal and written) and interpersonal skills
• Strong problem-solving and organizational skills
• Professional, considerate customer service
• Dependability and reliability
• Exceptional coordination, planning, and leadership skills

Computer Skills

• Sufficient computer skills to create word documents and Excel spreadsheets for inventory and departmental tracking
• Ability to perform training and operational audits preferred

Pay

Compensation is dependent on experience and ranges from $83,000 to $90,000.

Working Conditions

The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform these functions.

• Frequent walking, climbing stairs, standing on cement floors, turning, stooping, bending, crouching, kneeling, reaching, pushing, and pulling
• May be subject to adverse working conditions, including dust, grime, noise, fumes, and wet floors
• May require use of an electric cart
• Irregular and/or extended hours, including weekends, evenings, and holidays, determined by event schedule or department need
• Ability to lift objects up to 50 pounds to desk level
• Requires radio usage (two-way handheld)