Events & Operations Manager

Founded in 2005 as Hudson Yards Catering, Union Square Events is a culinary and operations leader in the hospitality industry, partnering with a diverse portfolio of best-in-class clients. We produce one-of-a-kind catered events and unparalleled dining experiences in a variety of cultural, corporate, entertainment, and private venues throughout New York City and beyond.

About the role

We are seeking an operationally savvy Events & Operations Manager to join our team. This role involves successful execution and coordination of catering and events in clubs, offices, and residences, as well as managing all F&B outlets. The ideal candidate thrives in dynamic, fast-paced environments, enjoys problem-solving, and has a strong passion for service. This position requires excellent communication skills, the ability to manage staff, build service standards, and run events from start to finish.

Responsibilities

• Oversee all operations for events, including managing scheduling, operational preparations, conducting pre-shifts, and leading event staff to host successful events.
• Oversee venue setup, ensuring polished presentation in line with luxury hospitality standards.
• Liaise between club management, vendors, and internal teams to ensure flawless timing and execution.
• Oversee service flow in collaboration with F&B staff, ensuring premium dining and beverage experiences.
• Assist with à la carte service/restaurant operations when not needed for events.
• Carry out FOH administrative tasks such as payroll, invoicing, scheduling, inventory, and ordering.
• Maintain and develop accurate financial and administrative records.
• Support catering, deliveries, pantry stocking, and service for all offices and residences with a focus on events.
• Manage daily service in all F&B outlets, ensuring quality control and a consistent customer experience.
• Monitor, direct, coach, and guide all staff on the floor to ensure an exceptional member, guest, and staff experience.
• Manage operations in restaurants, bars, lounges, event spaces, and private rooms as needed.
• Actively participate in service, performing functions of all positions including servers, runners, bussers, bartenders, barbacks, and hosts as needed.
• Work all shifts as needed, including opening and closing service for the day.
• Train staff on and uphold steps of service, service standards, uniform standards, and a sense of enlightened hospitality.
• Update pre-shift notes daily and run pre-shift meetings.
• Ensure all positions complete sidework tasks for all day parts in all areas.
• Monitor the reservation system, make bookings daily, and adjust as needed.
• Create floor plans daily, assigning staff members designated areas of service and sidework.

Qualifications

• 3+ years of leadership experience in directing event service, managing people, and overseeing the overall guest experience in a luxury hospitality environment (preferred).
• Strong organization, time management, and team motivation skills.
• Experience in banquet service and event operations.
• Fluency in TripleSeat or other event management software.
• Proficiency with programs like Cater Xpert, Microsoft Excel, Tripleseat, and Compass OMS.
• Ability to respond effectively to continuously changing demands.
• Excellent communication skills (verbal and written) with clients, teammates, senior management, and the Commissary team.
• Must be able to work flexible hours, including evenings, weekends, and holidays (event-based schedule).

Pay

$80,000 to $90,000

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)