Operations Manager - Department of Public Safety

About The Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

JOB SUMMARY

Reporting to the Associate Director of the NU Oakland Department of Public Safety (DPS), the Operations Manager is responsible for the oversight of general DPS operations as well as other duties and projects as assigned. This position will be based out of the Oakland Campus and is primarily a second/third shift position (Evening/Overnight hours).

MINIMUM QUALIFICATIONS

• Education, & Training:
  • High School Diploma or GED in addition to at least 3 years of proven leadership of a police, security, or public safety function
  • Proven successful leadership of multiple personnel on a campus or multi-use site that is comparable to the Northeastern University Oakland Campus
  • Flexibility to work all shifts, weekends, and extra hours as needed
  • Proficiency with oral and written communication, power point presentations, Microsoft Word, Outlook, and video conferencing platforms.
  • Previous training experience within the police, public safety, or security experience, such as defensive tactics, report writing, active threat, emergency medical response, and other related topics
  • Valid U.S. Driver’s License
  • Will be required to pass a comprehensive background check, drug screening, and psychological
• Read, write, and speak English fluently
• Proven strong attendance and punctuality record
• Efficient time management techniques & strong organizational skills
• Strong interpersonal and communication skills
• Ability to multi-task and prioritize responsibilities
• Ability to express oneself clearly and concisely, orally and in writing.
• Strong computer skills, typing skills, and ability to learn new software
• Team and goal oriented
• Ability to exercise discretion in handling confidential information

Knowledge

• (Supervisory) Supervisory principles and practices
• Clery Act, Title IX, and the National Incident Management System (NIMS)
• Current public safety methods and procedures
• Current criminal codes and laws, and effective investigative techniques and procedures.
• Safety policies, practices, procedures and requirements of the department, including the Illness & Injury Prevention Plan.

Skills/Abilities (Supervisory)

• React in an emergency and make sound, rational decisions, demonstrating good judgment
• Interpret, apply and explain rules, regulations, policies and procedures
• Plan, direct and supervise the work of others effectively
• Meet schedules and timelines
• MEDIATE conflict
• Work with diverse academic, cultural and ethnic backgrounds of college students, faculty and staff
• Develop and maintain internal and external relationships with campus stakeholders, including various departments, student organizations, community groups, and local businesses
• Aid in the development of the department budget and evaluate and recommend new equipment, supplies or special materials to improve security enforcement
• Assist with the assessment of all campus events to determine appropriate security protocols
• Recommend and implement appropriate protocols
• On-site security supervision of special events as needed
• Aid in the development and implementation of a strategic event security vision & plan for the NU Oakland Campus
• Communication Expectations: Availability via phone during off-hours for incident notifications and guidance- individual may be expected to respond to campus in the event of a critical incident or emergency.

Work Environment & Physical Demands

• This position is an essential personnel position which may require working in a variety of situations including during holidays, weekends, day/evening/night hours, and in a state of emergency
• Must be able to: sit or stand for long periods of time; walk, run, climb, bend, stoop and lift weights proportionate with need to perform medical assistance; and operate a motor vehicle
• Prolonged periods of sitting, standing, walking
• Bending at the waist, kneeling or crouching
• Must be able to traverse all types of terrain including up and down hills, and on off road uneven surfaces
• Environment: Indoor and outdoor environment. Seasonal heat and cold or adverse weather conditions
• May be exposed to uncomfortable work spaces such as darkness or poor lighting, dirt/dust, fumes/odors, isolation, mechanical or traffic hazards
• May be exposed to unpleasant social situations or hostile community response
• Must remain calm and be able to deescalate volatile situations