Operations/Safety Manager

About The Position

Become a part of our Transdev team as an Operations and Safety Manager in Bridgeport, CT. This position assists the General Manager in supervising daily operations. In addition, the Operations Manager monitors employee performance, oversees the safety and training department, identifies safety issues, and addresses operational needs.

Major Responsibilities

• Assists the General Manager in the day-to-day operational oversight of location operations, including Safety, Human Resources, and Finance
• Administers driver hiring and compliance process (e.g., interviewing and driver selection, collecting applications, criminal background checks)
• Have direct involvement in hiring, developing, and disciplining drivers and staff
• Focus on safety, accidents, and customer complaint resolution
• Provides various reports and analyzes, including safety trends
• Develops cost-saving recommendations
• Performs other duties and projects as assigned
• Affords direction and guidance to location trainers
• Develops and monitors the contents of classroom training to ensure compliance
• Schedule and conduct re-certification and retraining
• Provides assistance and training to drivers and attendants on passenger management and other safety-related issues

Requirements

• Three years’ experience in paratransit operations is preferred
• Three years of transit supervisory experience
• Possesses National Safety Council Defensive Driving Instructor certification or similar certifications in Safety
• Knowledge of regulatory requirements to assure compliance with applicable Federal, State, and local laws for operating demand response transportation services (FTA, DOT, ADA, and Drug & Alcohol, DOJ Title VI, and State DOT regulation)
• Computer literate with working knowledge of Microsoft Office
• The ability to prioritize tasks effectively and manage time effectively
• The ability to appropriately interact with employees of all levels, including drivers, customers, senior management, client representatives, union officials, and the general public
• Work extended hours, including weekends and holidays, if needed
• Demonstrate regular and consistent attendance and punctuality
• Subject to DOT drug testing

Benefits

• Vacation: minimum of two (2) weeks
• Sick days: 5 days
• Holidays: 12 days; 8 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability