Operations Manager - Dekalb IL, Sort Center

About the role

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We're looking for motivated, customer-focused leaders who want to join a site that's building something different. IGQ9 isn't just running a sort center — we're growing it into something more. We actively pursue AI-driven innovation to solve operational problems, empower our teams to Think Big on projects with site and regional impact, and challenge the status quo of what a building at our scale can become. If you want to operate and build, this is the role.

Key Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact — we expect our OMs to own initiatives that push the building forward, not just maintain it
• Identify and pilot AI and automation solutions that improve safety, quality, and efficiency
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives
• Contribute to a culture where innovation is expected and growing the operation beyond its current state is everyone's job

Physical Requirements

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment subject to variable temperatures and weather (includes outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Growth

Our fulfillment network launches new Operations sites every year, providing various opportunities for professional growth. At IGQ9, we also invest in growing leaders who want to shape a building's trajectory — not just manage its current state. We hire Operations Managers based on location preference and the business' current openings.

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience working with data and analytics
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience in software development
• Experience using strong customer service, communication, and interpersonal skills, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• 5+ years of exceeding quota and key performance metrics experience
• Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience in manufacturing, process, or industrial engineering
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma