Operations Manager - Dallas, TX

About the role

Manages all activities related to branch operations and development of branch services for assigned accounts by performing the following duties personally or through subordinate supervisors.

Responsibilities

• Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image
• Provides input to the development of service strategy and research and development of new and emerging services
• Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs
• Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensure complete customer satisfaction
• Ensures all established costs, quality, and delivery commitments are met
• Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment; creates action plans around key problem areas and constraints
• Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage
• Performs administrative activities associated with the effective management of assigned account operations, including compiling, storing, and retrieving data for reports
• Partners with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations. Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meets corporate training standards
• Meets all contractual scheduled hours with a minimum of unbilled overtime. Ensures that overtime costs are managed effectively within company targets
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before submitting to the client and coordinates preliminary investigations
• Performs account audits and off-hour visits, completing required documentation
• Develops/maintains operational procedures so that valid, site-specific post orders are always available for reference by the security staff
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains inventory of equipment
• Maintains responsibility for assigned account(s) and security personnel seven days a week. Although supervision is in place, the Operations Manager must be available via cell phone for emergency or placement purposes. All contacts/calls must be responded to promptly

Supervisory responsibilities

• Manages 1-5 subordinates who supervise up to 75 employees in the various accounts/posts. Responsible for the overall direction, coordination, and evaluation of these sites
• Directly supervises approximately 200 hourly employees
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or experience

• Bachelor's degree from a four-year college or university; and three-five years of management experience and/or training; or equivalent combination of education and experience

Skills and abilities

• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and post/procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, commissions, and percentages
• Reasoning Ability: Ability to solve practical problems; Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Computer Skills: Knowledge of Contact Management systems, Internet software; Inventory software; Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills

Certificates, licenses, registrations

• Valid State Driver's License
• CPR/AED/First Aid Certification

Additional requirements

• Available 24 hours per day, seven days per week
• Travel up to 50% to inspect assigned accounts/posts or corporate travel as needed
• Ability to pass a drug screen and criminal background check

Physical demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand, walk, climb, or balance and stoop, kneel, crouch, or crawl.

This response is AI-generated, for reference only.