Operations Manager Continuing Care

Bayside Health is a public health service delivering high-quality care across every stage of life for close to 1.2 million people living in metropolitan Melbourne, the Mornington Peninsula, Koo Wee Rup, Bass Coast and Southern Gippsland. We have more than 15 main sites, including hospitals, centres and clinics that provide comprehensive care from welcoming newborns to supporting older people. More than 22,000 dedicated staff focus on providing exceptional, equitable, and locally connected care through shared expertise, compassion, and a commitment to continuous growth. Education and training are central to staff development.

About the Department

The Adult and Older Adult Service (AOAS) combines the strengths of Alfred Mental and Addiction Health (AMAH) Adult Community Mental Health and Caulfield Aged and Liaison Psychiatry Services. Our mission is to provide comprehensive, person-centred support to adults and older adults through an expansive range of therapeutic mental health services. As part of our commitment to the Royal Commission into Victoria’s Mental Health recommendations and the Victorian Mental Health and Wellbeing Act 2022, we’re expanding our offerings to ensure clients benefit from specialist expertise alongside access to innovative, broad-spectrum care options. This includes specialized pathways for substance use disorders, rehabilitation and recovery, physical and mental health integration, and trauma-focused services.

About the Role

Are you passionate about making a difference in the mental health sector? Our department focuses on integrated treatment, education, peer support, care planning, and navigation services, designed to support individuals through every stage of their recovery journey.

As the Operations Manager Continuing Care (CCT), you will be a key member of the AOAS leadership team. You will provide operational leadership through 5 Team Leaders to ensure the performance, sustainability, and quality of CCT services. The role has strategic and operational accountability for delivering safe, recovery-oriented and person-centred mental health care in line with legislative, funding, and organisational requirements. This includes oversight of workforce coordination, service performance, and quality outcomes across continuing care teams. You will be responsible for the operational performance of the Continuing Care Teams and will partner with unit head, discipline, clinical and operational leaders to support integrated care pathways across Adult and Older Adult services. Accountabilities include service access and flow, workforce sustainability, and compliance with clinical governance requirements.

Responsibilities

• Provide operational leadership through 5 Team Leaders to ensure performance, sustainability, and quality of CCT services.
• Deliver safe, recovery-oriented, and person-centred mental health care in line with legislative, funding, and organisational requirements.
• Oversee workforce coordination, service performance, and quality outcomes across continuing care teams.
• Partner with unit head, discipline, clinical, and operational leaders to support integrated care pathways.
• Manage service access and flow, workforce sustainability, and compliance with clinical governance requirements.

Requirements

• Registration with relevant professional organisation or body.
• Relevant postgraduate qualifications, preferably in mental health or community health.
• Substantial experience in mental health service management and a record of delivering high-quality service outcomes.
• Highly developed knowledge of community mental health, advanced clinical skills, and understanding of workforce issues.
• In-depth understanding of contemporary community care and treatment models.
• Thorough knowledge of the Victorian Mental Health and Wellbeing Act (2022) and other relevant legislation and policies.
• Management qualifications would be highly regarded.
• Australian working rights.
• Current Influenza vaccination or acceptable medical exemption.
• Satisfactory completion of Working with Children Check.
• Willingness to complete a background check.

Benefits

• 5 weeks annual leave.
• Salary packaging & novated leasing through Maxxia.
• Onsite car parking (subject to availability) and bike parking opportunities, deducted pre-tax.
• Fantastic onsite fitness facilities nearby at The Alfred through ProSport health and fitness.
• Childcare services nearby at The Alfred managed by KU Children’s Services.
• Close to public transport and cafes.

Position: Permanent, Full time (80 hrs + flexible ADO)
Location: St Kilda Road Clinic