Operations Manager - Commerical Janitorial

City Wide Jani, Inc. is hiring an experienced Operations Manager to help lead, stabilize, and strengthen our commercial janitorial operations. This is a hands-on field leadership role. We need someone who understands people, customers, quality, safety, follow-up, and accountability. This is not a desk-only administrative position. The Operations Manager will oversee supervisors, leads, and cleaning technicians across multiple customer locations. This person must be able to manage staffing issues, customer concerns, inspections, quality control, scheduling, safety expectations, and day-to-day field execution. Key Responsibilities Oversee daily janitorial operations across customer locationsManage supervisors, leads, and cleaning techniciansAddress call-offs, staffing gaps, attendance issues, and service concernsConduct site inspections and ensure quality standards are metRespond to customer complaints with urgency, professionalism, and follow-throughSupport new customer start-ups, site readiness, staffing plans, supplies, equipment, and scope verificationHelp strengthen safety practices, hazard awareness, and Job Safety Analysis/JSA documentationTrack key operational metrics and manage by the numbersReview reports, identify trends, and use data to improve operationsCoach, train, and develop supervisors, leads, and staffBuild a “ready to help, can-do” service cultureProtect customer relationships through communication, accountability, and consistent service Minimum Qualifications 3–5 years of operations leadership experience in commercial janitorial, facility services, EVS, property management, building services, or field service operationsExperience managing hourly field employees across multiple sitesExperience with scheduling, staffing, inspections, customer complaints, and employee accountabilityStrong follow-up, documentation, communication, and problem-solving skillsValid driver’s license and reliable transportationComfortable traveling to customer sites throughout Chicago and surrounding suburbsComfortable handling occasional early morning, evening, or urgent operational issues Strongly Preferred Experience with safety documentation, JSA, risk assessments, or safety auditsExperience launching new customer accounts or service start-upsExperience tracking KPIs, labor hours, attendance, complaints, inspection scores, response times, and customer retentionExperience developing supervisors, leads, and front-line staffFamiliarity with tools such as Asana, Clean Smarts, ADP, Outlook, Teams, or similar systems Compensation and Benefits Salary is $70,000 annually. City Wide Jani does not currently offer company-sponsored health benefits for this role. We want to be transparent upfront. What we do offer is a stable leadership opportunity, direct access to ownership, real authority to improve operations, and the opportunity to help build a stronger operations department. Bonus opportunities may be discussed after the first 90–180 days based on measurable results, including staffing stability, customer retention, inspection scores, customer complaints, response time, safety follow-through, and operational improvements. About City Wide Jani City Wide Jani, Inc. is a commercial janitorial company serving Chicago and surrounding suburbs. We are not a franchise. We provide professional cleaning services for commercial, multifamily, nonprofit, institutional, and specialty service customers. Our culture is built on professionalism, accountability, safety, customer service, and a “ready to help, can-do” mindset. To Apply Please submit your resume and a brief summary of your operations leadership experience, including the size of the teams and number of locations you have managed. Powered by JazzHR h58wK7r6aU