Operations Manager (CLH)

Job Responsibilities

• Organize, coordinate, and control all contract handling services on behalf of the customer, in a safe and efficient manner.
• Implement procedures designed to meet all customer targets and service requirements.
• Ensure that handling services do not adversely affect the safe and punctual operation of the customer’s flight services.
• Hire and develop a highly motivated work force.
• Ensure all necessary training standards are achieved or exceeded.
• Ensure all TSA Directives and any other security procedures are complied with in accordance with their programs and mandates.
• Initiate directives and procedures, which will enhance service levels to the customer.
• Meet regularly with other managers and supervisors to establish constant feedback and action plan for any improvements in service handling.
• Take prompt corrective actions where service levels are not met.
• Take the appropriate disciplinary action for breaches of safety, security, violations of company rules or service matters.
• Ensure all incidents or service complaints are fully investigated.
• Provide full and concise written reports.
• Establish a protocol for the handling of employee and administrative matters with the objective of obtaining maximum productivity and performance.
• Maintain and promote complete integrity of the cargo and mail handling operation.
• Liaise with customer on a formal and routine basis for feedback on performance.
• Ensure all reasonable customer requests are carried out.
• Ensure that bonded cargo is stored in assigned location and that procedures for special cargo, valuable cargo, etc. are in place and adhered to.
• Meet with customer’s clients, as requested, to enhance customer confidence, client rapport, and business integrity.
• Ensure sensitive commodities (HRs, DGs) are treated with extra supervision from Station Manager level, down to line supervisors.
• Perform any other duties as directed by the customer or Air General corporate staff.

Requirements

• 3 years Domestic and International air cargo experience required.
• High school degree, or GED required. Advanced degree preferred.
• Proven leadership skills.
• Must be able to obtain a valid airport SIDA badge.
• Must be at least 18 years of age.
• Must have a valid and unexpired US Driver’s license.
• Must be able to lift up to 70 lbs.
• Candidates must possess some intermediate computer skills, particularly in Microsoft Office programs.
• Must be able to clearly understand and communicate in English when performing essential job functions.
• Must be able to pass all pre-employment screenings, background checks, and airport/government security background checks, applicable Custom Security Seal, and post offer drug screens.
• Be available to work varied shifts, including nights, weekends, and holidays.
• Able to handle stress in a fast-paced, high-noise environment, and meet deadlines.
• Some travel may be required for airline specific training.

Compensation

Salary Range: $52,000 - $65,000. This is a salary/exempt role. The salary will be based on current market conditions and commensurate with candidate experience. Candidates are encouraged to communicate their expectations during the recruiting and selection process.

Benefits

• Medical, Dental, Vision, STD, LTD, Health and Flexible Savings Accounts
• Paid Time Off and Sick Time
• Paid Parental Leave
• 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
• Life Insurance
• Tuition Scholarship Program
• Company Emergency Loan Program
• Earned Wage Access - offered through Tapcheck
• Tuition Reimbursement
• Employee Assistance Program (EAP)