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Operations Manager - Charleston. SC

Walden Security · Charleston, SC · 4 days ago
On-siteManagement$65k/yrFull-time

About the role

Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.

Provides input to the development of service strategy and research and development of new and emerging services.

Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs.

Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensures complete customer satisfaction.

Ensures all established costs, quality, and delivery commitments are met.

Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment.

Creates action plans around key problem areas and constraints.

Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.

Compiles, stores, and retrieves data for reports.

Pairs with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.

Counsels and trains security personnel on site-specific OJT, client-specific training, and annual refresher training, as well as meets corporate training standards.

Maintains responsibility for assigned account(s) and security personnel seven days a week.

Responsibilities

  • Maintains security operations business plans to include all program requirements, labor hours, cycle, production costs, and image.
  • Provides input to the development of service strategy and research and development of new and emerging services.
  • Maintains accountability for ensuring successful implementation of new contract start-up, including personnel requirements, material, training, subcontract, facility, tooling, and equipment needs.
  • Takes a proactive role in meeting client needs; meets with clients regularly, listens to issues, provides security and technical expertise, and offers solutions. Ensures complete customer satisfaction.
  • Ensures all established costs, quality, and delivery commitments are met.
  • Organizes operating activities with all other functions of the organization and suppliers to obtain optimum service and utilization of human resources and equipment.
  • Creates action plans around key problem areas and constraints.
  • Reviews service and operating reports and directs the resolution of operational, service, and maintenance problems to ensure minimum costs and prevent lost coverage.
  • Compiles, stores, and retrieves data for reports.
  • Pairs with Human Resources to ensure thorough training of all assigned employees in the area of client, company, government, and customer policies, procedures, and regulations.
  • Counsels and trains security personnel on site-specific OJT, client-specific training, and annual refresher training, as well as meets corporate training standards.
  • Maintains responsibility for assigned account(s) and security personnel seven days a week.

Requirements

  • Bachelor's degree from a four-year college or university; and three-five years of management experience and/or training; or equivalent combination of education and experience.
  • Valid State Driver's License; CPR/AED/First Aid Certification.

Qualifications

  • To perform the job successfully, an individual should demonstrate the following competencies: Analytical, Project Management, Technical Skills, Customer Service, Interpersonal Skills, Oral Communication, Written Communication, Teamwork, Project Management, Leadership, Quality Management, Cost Consciousness, Diversity, Ethics, Organizational Support, Strategic Thinking, Judgment, Motivation, Planning/Organizing, Professionalism, Quality, Safety and Security, Adaptability, Attendance/Punctuality, Initiative, Innovation, and Attendance/Punctuality.

Skills

  • Knowledge of Contact Management systems, Internet software; Inventory software; Payroll systems, MS Office Project Management software, and intermediate to advanced MS Office (Word, Excel, Outlook) software skills.

Benefits

N/A

Pay

N/A

Schedule

N/A

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