Operations Manager, CHA1

Job Summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are seeking a motivated, customer-focused individual to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, engage your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance, and drive improvements in productivity and efficiency through data-driven decisions and analytical problem-solving.

Key Responsibilities And Job Elements

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Basic Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 10+ employees
• Experience with process improvements (Lean Six Sigma and/or Kaizen)
• Experience in exceeding quota and key performance metrics
• Master's degree or equivalent