Operations Manager (CERR)

About the role

The primary purpose of the Operations Manager position is to oversee safety, operations excellence, customer service, and Team Member development. The Operations Manager will work directly with the Team Members and President to lead the operations team and foster a cooperative and result-oriented working environment which enables our team members to achieve our mutual goals.

Responsibilities

• Supervise and coordinate the activities of train crews and ensure the operational success of the warehouse.
• Drive efficiency throughout the facility by increasing productivity and controlling costs.
• Ensure safe operating standards are in place throughout the facility in order to eliminate personal injury and property damage.
• Foster a positive work environment through transparent communications and leadership that builds a completely engaged team.
• Deliver the right level of service at the right time to customers by managing cars online through various reports.
• Manage all aspects of operations within the facility with regard to forklift operating, railcar switching, material handling, and maintenance.
• Effectively plan and schedule all movements within the facility including unloading railcars and loading trucks.
• Interact with customers regularly and participate in operational meetings.
• Interview, hire, apply discipline, and deliver performance appraisals for direct reports.
• Ensure environmental, safety, and operational procedures and processes are diligently and consistently followed.
• Manage inventory daily to ensure customer accuracy.
• Maintain and develop a safety culture among all team members.
• Manage the operational testing program by observing, documenting, and evaluating safe work practices and rules compliance.
• Complete all applicable documentation and recordkeeping.
• Provide coverage and support for the President.
• Follow written and verbal instructions.
• Perform additional duties as required.

Requirements

• Experience in some or all of the following:
  • Bulk commodity handling from railcars and trucks.
  • Railcar switching.
  • Forklift operating.
  • Operation maintenance of equipment.
  • 3PL warehouse software knowledge.
• Degree preferred but not required.
• 2 years of supervisory experience preferred.
• Must have or have had 49CFR242 and/or 49CFR240 qualifications.
• Able to effectively communicate both written and verbally in English.
• Ability to strategically plan and coordinate movements throughout the facility.
• Strong organizational and leadership skills for a multifaceted work environment.
• Ability to provide oral and written reports, business correspondence, and effectively present information and respond to customers, team members, and managers.
• Must possess a valid driver’s license and a driving record satisfactory to the Company and its insurers.
• Some travel within the United States may be required, especially early on for training at other terminals.
• Excellent interpersonal skills, strong oral and written communication.
• Detail-oriented and customer-focused.
• Ability to troubleshoot operational problems.
• Familiar with applicable Federal, State, and Local regulatory agency requirements.
• Successful completion of a background check and drug screen.

Physical Demands

• Must be able to talk and hear well enough to communicate with co-workers, supervisors, and others within the company 100% of the time.
• Must be able to reach with arms and hands to perform inspection, maintenance, and repair duties when needed.
• Must be able to bend, stoop, twist, kneel, squat 100%.
• Must be able to see well enough to do paperwork and operate equipment.