Operations Manager – Capital Mall
About the role
Pacific Retail Capital Partners (PRCP) is a fully integrated, entrepreneurial retail real estate firm with deep expertise across investment, development, management, marketing, and leasing. Drawing on decades of experience with major national shopping center owners, our team delivers top-tier service and a strategic, results-driven approach to evolving retail for the next generation. We operate nationally, particularly in large regional malls, while this role is based at Capital Mall in Olympia, WA. Guided by our five Core Values, PRCP is a people-first, community-focused organization committed to creating a unique vision for each property and exceeding expectations for our investors, retailers, consumers, and employees. As the Operations Manager at Capital Mall, you will support the General Manager in overseeing the property's overall management and operations, helping to enhance and protect its long-term value. You will manage day-to-day operational systems, contracted services, construction activities, preventive maintenance programs, and safety practices to ensure the property operates efficiently and in compliance with established standards. You will apply a hands-on, solutions-oriented approach to maintaining a safe, well-maintained, and high-performing environment for tenants, customers, and stakeholders.
Responsibilities
- Coordinate the operational aspects of the property in a manner that protects, maintains, and improves the value of the owner’s assets within the context of the Management Agreement, Loan Documents, REA, and leases.
- Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations, and pass the compliance portion of the operations audit.
- Implement preventative, ongoing, and anticipated maintenance/repair programs.
- Select contracted services by developing scopes of work, requesting bids, monitoring performance per scope of work, and contractual agreements.
- Manage maintenance team through effective communication, supervision, training, and scheduling to ensure tasks are completed on time and within budget.
- Develop multi-year capital project plans and manage the process to complete the capital projects.
- Review public safety reports to monitor incidents, identify trends, verify accuracy, and develop preventive programs as necessary.
- Process and track all insurance claims to ensure proper follow-up and mitigation.
- Manage tenant construction by working with tenant coordinators, contractors, and tenants.
- Ensure compliance with local codes and regulations.
- Monitor performance of in-house and contracted services and take necessary action to ensure in-house performance and contracted services (security, landscaping, janitorial, etc.) are performing up to maximum standards.
- Develop Plans of Action for Capital Projects and manage the process to complete these Capital Projects.
- Purchase building and maintenance supplies, machinery, and equipment.
- Accurate budget preparation with emphasis on minimizing expenses by efficient use of manpower and materials.
- Develop and manage operational expenses at budgeted levels.
- Manage capital projects in a timely, cost-effective manner at budgeted levels.
- Assist the general manager with forecasting operational and capital expenses.
- Assist in the preparation of monthly and quarterly ownership reports.
- Perform any other duties as required from time to time to operate a Regional Shopping Center successfully.
Requirements
- Bachelor's degree in a related field
- Minimum 5 years of prior Operations, Facilities, or Property Management experience
- Experience in supervising others
- Ability to lift and carry up to 50 pounds
- Working knowledge of maintenance and operational functions required
- Ability to read and understand building blueprints, CAD drawings, and other schematic files
- Able to display professional computer skills (email, Excel, Word, online order systems, etc.)
- Knowledge of computer programs (Excel, Word, PowerPoint)
Benefits
- Comprehensive health coverage: Medical, dental, and vision insurance provided
- Robust retirement planning: 401(k) plan available with employer matching
- Financial security: Life and disability insurance for added protection
- Flexible financial options: Health savings and flexible spending accounts offered
- Well-being and work-life balance: Paid time off and holidays
Pay
$80,000 to $85,000 annually, depending on experience, plus bonus potential.