Operations Manager Branch

About the Role

The Operations Manager partners with the Branch Manager to oversee local scheduling and real-time operations, ensuring resource maximization. This role focuses on achieving goals in customer satisfaction, productivity, product development, service and quality, schedule adherence, and budget. Key responsibilities are divided as follows:

• 60% Operations: Supervise daily activities to meet operational targets.
• 20% Safety: Eliminate or control hazardous conditions, manage training, incident reporting, and emergency response development.
• 20% Technology: Implement and develop efficiencies through system integration and communication with the Plymouth office for existing and future technologies.

Responsibilities

Operations

• Oversee daily activities of yard supervisors, workers, and drivers.
• Delegate duties such as material stock and yard upkeep and cleanliness.
• Coordinate scheduling of deliveries, pickups, and multi-sectional set-ups.
• Ensure cleaning, repair, and refurbishment standards align with company policy.
• Perform duties in accordance with established company policies to meet overall objectives.
• Maintain favorable working relationships to foster a cooperative and harmonious climate.
• Maximize employee morale, productivity, and efficiency.
• Perform supervisory functions to manage assigned personnel effectively.
• Maintain a qualified staff of employees and contractors.
• Manage stock assignment to branches.
• Issue and track vendor purchase orders.
• Develop and build relationships with vendors; manage partnership pricing.
• Recruit and evaluate vendors/contractors for work beyond Satellite’s operational capabilities.
• Manage purchasing and expenses for yard and equipment maintenance.
• Implement best practices for inspections, storage, and inventory levels.
• Perform inbound inspections and develop Quality Control policy.
• Maintain truck and vehicle fleet.
• Perform other duties as assigned.

Safety

• Plan, organize, direct, audit, and control all safety activities, training, manuals, and procedures.
• Identify potential problems and risks.
• Enact and evaluate contingency plans for safety projects and programs.
• Investigate and respond to safety issues; conduct root cause analysis.
• Assist in developing and implementing new hire orientation and training on safe repair and maintenance procedures.
• Establish and administer programs for repair, maintenance, delivery, set-up, tear down, and freight functions to ensure safety.
• Partner with leadership to manage the Safety Committee, safety training, and awareness programs.
• Promote employee involvement in safety awareness and continuous improvement.
• Ensure timely reporting and investigation of all incidents; coordinate return-to-work efforts.
• Develop emergency response procedures and evacuation plans.
• Recommend major purchases related to safety requirements.
• Train all yard personnel and drivers in Satellite’s safety policies and programs.
• Perform other duties as required.

Technology

• Maintain constant access to email and communication tools.
• Utilize internet tools for weather updates, mapping, and material orders.
• Work within NAV to update FA information, issue Purchase Orders, and manage service tickets.
• Implement new technology at the branch with Plymouth support.
• Be open and willing to expand technological efficiencies as presented.

Supervisory Responsibilities

This position manages all employees, vendors, and contractors working in the yard, as well as all drivers and service technicians.

Requirements

• BS/BA in a related field and 3-5 years of safety and operations management experience.
• Previous supervisory experience as a fleet manager or in a service/rental/construction-based environment.
• Experience working with CRM and operations programs.
• Knowledge of modular buildings is helpful but not required.
• Experience in a customer service-based environment.

Skills

• Proven effective supervisory skills.
• Strong customer service focus.
• Ability to manage multiple and changing priorities in a fast-paced environment.
• Good written and verbal communication skills.
• Experience providing safety and operational support to remote-based employees (highly desirable).
• Strong proficiency in Microsoft Office, especially Excel.
• Computer skills and average typing speed of 38 words per minute.
• Basic knowledge of income statements.
• Comprehensive knowledge of construction practices and/or contracting of subcontractors.
• Exceptional time management and organizational skills.
• Demonstrated ability to analyze complex issues and resolve them quickly in an ethical manner.

Physical/Mental Demands

• Wear personnel protective equipment as required.
• Physical and mental ability to operate company vehicles and associated equipment.
• Perform rigorous outdoor and indoor duties including walking, standing, climbing, stooping, squatting, bending, twisting, kneeling, reaching, sitting, lifting, grasping, pushing, pulling, and manual dexterity.
• Ability to lift a minimum of 125 pounds.
• Good fine motor skills, coordination, range of motion, and grip strength.
• Ability to work in all climate conditions.
• Ability to be exposed to loud noise levels.
• Ability to operate hand and power tools.
• Ability to work in environments containing dirt, grease, and dust.
• Ability to work safely around heavy machinery and equipment.
• Ability to hold air impact tools up to 30 pounds.