Operations Manager - Big Sky
Full-Time Winter Seasonal position from October 3, 2026 through mid-April 2027 in Big Sky, Montana. Pay starts at $27/hour with monthly incentives.
About Us
Ski Butlers was founded in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. We have cultivated an extraordinary team culture over the past 20 years, rallying behind collaboration, accountability, and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, now servicing over 40 resorts in North America and Europe. This was made possible by embodying our 5 core values:
- Service
- Simple
- Purposeful
- Curious
- Give
Delivering exceptional service, being purposeful, keeping it simple, remaining curious, and giving back to our communities form the foundation Ski Butlers was built on. Our culture is about being part of something bigger—whether contributing to net-zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable.
About The Role
Operations leaders (aka assistant managers) are responsible for upholding Ski Butlers' customer service standards while managing the flow of day-to-day operations. You will lead a team of Ski Technicians and Team Leaders, ensuring company goals for NPS, Revenue, and Employee Satisfaction are met. No two days are the same; adaptability, managing expectations, and leading by example are key. We seek someone with ownership, self-motivation, and a drive to grow the business and share in its success.
Responsibilities
Primary Responsibilities
- Pre-season shop set up
- Conducting orientation for ski technicians and team leaders
- Weekly scheduling and approving timesheets
- Conducting 1:1s and team meetings to maintain communication
- Coaching ski technicians and team leaders through shop shifts and ride-a-longs
- Maintaining a positive culture in the shop
- Respond to customer satisfaction surveys
- Ensuring brand standards are met daily (uniforms, vans, equipment, shop cleanliness, etc.)
- Fleet maintenance of vans, including records and mechanical upkeep
Secondary Responsibilities
- Setting up the next shift for success
- Pre- and post-shift team meetings to clarify expectations and responsibilities
- Planning delivery routes, support calls, and pickups for current and upcoming shifts
- Dispatching ski technicians on reactive support calls
- Sizing guests in proper equipment for orders
- Scheduling work assignments for the following shift
- Providing real-time feedback and coaching to meet Key Customer Requirements
- Assisting with labor management during slow periods
- Taking reservations and issuing refunds
Expect weekend and holiday work. Daily operations are divided into morning and evening shifts. Previous hospitality experience is preferred but not required.
Benefits
- Free Alterra Mountain Company Employee Pass with unlimited access to all Alterra-owned resorts (subject to blackout dates) and the ability to upgrade to a Full or Base Ikon Pass at a heavily discounted rate
- Free Big Sky Resort ski pass with optional Tram access add-on
- Discounted access to 500+ industry brands
- Generous discounts on Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff over 18 years old
- Apex-MEC (minimum essential coverage) health plan available to all seasonal employees, covering preventive visits, urgent care, free telehealth, limited hospitalization, prescription drug benefits, and free multilingual behavioral health
- Comprehensive Employee Assistance Programs for emotional wellbeing and work-life balance
- Monthly bonuses (4 total in-season)