Operations Manager - Audio Visual, Event Technology

Description Operations Manager Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences — combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you. Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive. Job Summary The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. Essential Functions Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholdersEnsure timely setting, striking of events and other essential floor activitiesMaintain inventory integrity ensuring quality, functionality, organization and availabilityMaintain a working knowledge of industry trends, tools and innovationsAssist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor. Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievementBuild strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards. Manages accurate and timely billing of events and clients. Timely creation and processing of purchase orders and vendor invoices. Attend hotel meetings, as necessary. Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run themProvide technical support for eventsComply with all safety protocols and standard operating proceduresOther duties as assigned Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Education & Experience High School Graduate or equivalentMinimum two (2) years event technology experience in a hospitality environmentMinimum two (2) years demonstrated managerial experienceExcellent communication skills with the ability to foster long-term relationships (with internal teams, external partners) Required Skills & Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required. Planning ability; able to plan aheadExcellent organizational skillsDemonstrated personnel management abilityStrong Interpersonal skillsStrong verbal and written communications skillsStrong customer focusStrong attention to detailProfessional appearance Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit at a deskStand or walk for long periods, including up and down stairsConsistently bend and stoop Use hands to hold, handle, or feelReach with hands and armsTalk, hear and communicate. Lift up to 50 pounds occasionally Benefits Performance based incentive plans on top of base salaryGenerous time off with PTO, holidays and sick/personal days401k with a contribution matchInsurances; health, vision, dental and more Pinnacle Live is an E-verify and Equal Employment Opportunity Employer Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.