Operations Manager - Audio Visual, Event Technology
About the Company
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events.
About the Role
The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction.
Responsibilities
- Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
- Ensure timely setting, striking of events and other essential floor activities
- Maintain inventory integrity ensuring quality, functionality, organization and availability
- Maintain a working knowledge of industry trends, tools and innovations
- Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor
- Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
- Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards
- Manage accurate and timely billing of events and clients
- Timely creation and processing of purchase orders and vendor invoices
- Attend hotel meetings, as necessary
- Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
- Provide technical support for events
- Comply with all safety protocols and standard operating procedures
- Other duties as assigned
Supervisory Responsibilities
- Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
Requirements
- High School Graduate or equivalent
- Minimum two (2) years event technology experience in a hospitality environment
- Minimum two (2) years demonstrated managerial experience
- Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Skills & Knowledge
- Planning ability; able to plan ahead
- Excellent organizational skills
- Demonstrated personnel management ability
- Strong interpersonal skills
- Strong verbal and written communications skills
- Strong customer focus
- Strong attention to detail
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
- Sit at a desk
- Stand or walk for long periods, including up and down stairs
- Consistently bend and stoop
- Use hands to hold, handle, or feel
- Reach with hands and arms
- Talk, hear and communicate
- Lift up to 50 pounds occasionally
Benefits
- Performance based incentive plans on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances: health, vision, dental and more