Operations Manager - Atlanta

About the Role

The Operations Manager serves as a critical operational leader responsible for coordinating people, projects, resources, vendors, and business processes across a designated region. Reporting directly to the Regional Director, this role acts as the operational hub of the business—ensuring alignment of resources to support successful project execution. The ideal candidate is a proactive problem solver with expertise in workforce planning, project coordination, procurement, vendor management, financial reporting, and continuous process improvement.

Responsibilities

• Operational Leadership
  • Serve as the primary operational coordinator for regional projects, resources, and business activities.
  • Partner with the Regional Director to execute operational strategies and achieve regional business objectives.
  • Serve as the operational counterpart to Senior Project Managers, ensuring alignment with project execution goals.
  • Coordinate project staffing, scheduling, resource allocation, and deployment activities.
  • Ensure operational processes are followed consistently across teams and projects.
  • Standardize regional operational processes and promote best practices for scalability, efficiency, and quality.
  • Drive accountability across cross-functional teams to meet operational commitments.
  • Identify operational bottlenecks and implement process improvements.
  • Lead continuous improvement initiatives focused on operational excellence, resource utilization, customer satisfaction, and financial performance.
• Workforce Planning & Team Management
  • Directly manage Regional Project Coordinators, including workload distribution, coaching, performance management, and professional development.
  • Establish standardized operational processes for Regional Project Coordinators.
  • Collaborate with Talent Acquisition and field leadership to forecast hiring needs and support workforce planning.
  • Monitor labor utilization, staffing levels, workforce productivity, and future resource requirements.
  • Assist with employee relations, performance discussions, and workforce development initiatives.
  • Track employee training, certifications, licensing, and compliance requirements.
• Project & Resource Coordination
  • Maintain visibility into active projects, schedules, milestones, and regional resource requirements.
  • Coordinate cross-functional teams to ensure projects are staffed and supported appropriately.
  • Coordinate internal employees and partner labor assignments based on customer requirements, certifications, schedules, and budget.
  • Develop short- and long-term regional resource forecasts based on project pipeline and business demand.
  • Track project progress and proactively address scheduling conflicts or resource constraints.
  • Identify operational risks related to staffing, scheduling, procurement, or customer commitments and develop mitigation strategies.
  • Support Project Managers and Regional Leadership in resolving customer escalations, operational issues, and resource conflicts.
  • Facilitate communication between Operations, Project Management, Talent Acquisition, Procurement, Engineering, Sales, and field teams.
• Vendor & Contract Management
  • Manage vendor relationships and support strategic vendor programs.
  • Coordinate subcontractor engagement, partner labor performance, and compliance requirements.
  • Assist with contract administration, renewals, scope changes, and service agreements.
  • Monitor vendor performance against contractual obligations and operational expectations.
• Procurement & Logistics
  • Oversee procurement activities, including material orders, equipment requests, rental coordination, and inventory management.
  • Partner with Procurement and Regional Project Coordinators to ensure accurate processing and delivery of materials, equipment, and labor orders.
  • Ensure materials and equipment are available to support project timelines.
  • Partner with suppliers and vendors to optimize purchasing processes and control costs.
  • Monitor inventory levels and recommend purchasing strategies.
• Financial & Business Operations
  • Review and understand regional P&L performance and operational financial metrics.
  • Assist with budget tracking, forecasting, and cost management initiatives.
  • Review and approve regional overtime requests while balancing customer commitments, labor utilization, and cost management.
  • Monitor labor costs, project expenses, and operational expenditures.
  • Oversee the regional customer billing process, coordinating with Project Coordinators, Project Managers, Finance, and customers.
  • Support invoice reconciliation, reporting, and financial performance reviews.
  • Ensure financial documentation, billing support, and project cost information are complete and submitted per company standards.
  • Identify opportunities to improve profitability and operational efficiency.
• Sales & Pre-Sales Support
  • Partner with Sales and Engineering during the pre-sales cycle to support RFP responses, labor planning, and resource forecasting.
  • Validate operational readiness, staffing availability, and execution strategies for new business opportunities.
  • Provide operational insight to improve estimate accuracy, scheduling assumptions, and project execution planning.
  • Collaborate with Business Development and Engineering to support customer presentations and operational planning for strategic opportunities.
• Reporting & Performance Management
  • Develop and maintain operational dashboards, reports, and performance metrics.
  • Prepare weekly, monthly, and quarterly business reviews (QBRs).
  • Monitor regional workforce utilization, overtime trends, partner labor performance, training compliance, billing cycle metrics, and operational KPIs.
  • Analyze operational performance, staffing trends, project health, and financial metrics to identify opportunities for improvement.
  • Present operational insights, recommendations, and business performance updates to executive leadership.

Qualifications

• Required
  • 5+ years of operations management, project coordination, workforce management, or business operations experience.
  • Experience leading teams within a fast-paced service, construction, technology, field services, or data center environment.
  • Experience managing multiple priorities while supporting regional operations and project execution.
  • Strong understanding of workforce planning, scheduling, procurement, vendor management, and resource allocation.
  • Experience supporting financial reporting, budgets, forecasting, labor utilization, and P&L analysis.
  • Excellent organizational, communication, leadership, and problem-solving skills.
  • Advanced proficiency in Microsoft Excel and reporting tools.
  • Ability to build strong cross-functional relationships with Operations, Project Management, Sales, Engineering, Procurement, Finance, and Talent Acquisition.
  • Travel required to support regional operations, project sites, customer meetings, and business initiatives.
• Preferred
  • Experience supporting data centers, structured cabling, technology infrastructure, construction, or field services organizations.
  • Knowledge of project management methodologies and operational best practices.
  • Experience with ERP, ATS, CRM, project management, or workforce planning platforms.
  • Previous experience preparing and presenting executive-level reports and Quarterly Business Reviews (QBRs).
  • Experience supporting operational growth in a multi-project, multi-customer environment.