Operations Manager

About the role

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced environment. In order to maintain our high level of delivery standards and meet our customers’ needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and driving repeat business. We’ve been busy building a best-in-class logistics network that allows us to delight customers by speeding up deliveries, adding services, and reducing damage using our own physical, asset-based warehouses. We are looking for talented hard-working individuals to join our growing team – your professional home awaits you at Wayfair!

Responsibilities

• Collaborate with the Supervisor team to solve immediate day-to-day operational issues.
• Develop robust, trusting relationships with key stakeholders and senior leadership, and identify opportunities to improve warehousing productivity.
• Command a strong senior presence and build a team of high-performing Supervisors.
• Monitor and drive key service-level metrics for fulfillment to ensure excellent customer experience and delivery on our promise.
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Manage, coach, and develop a team of Operations Supervisors.
• Manage multiple priorities in a fast-paced environment with effective communication and thorough follow-through.
• Establish sound process improvement initiatives that drive year-over-year improvement and streamline day-to-day operations.

Requirements

• Bachelor’s degree or equivalent work and/or military experience.
• 5+ years of operations management experience.
• Strong administrative, organizational, managerial, and communication skills.
• Analytical ability necessary to gather and interpret data, and develop, recommend, and implement solutions.
• Able to work collaboratively across functions and synthesize multiple points of view into a streamlined action plan.
• Able to effectively drive results in a fast-paced and rapidly growing company.
• Senior presence with thoughtful, articulate communication style.
• Adept at communicating up and down and at pivoting approach depending on the audience’s needs.
• Familiarity with Excel and SQL are a plus.

Schedule

• Large Parcel Building: Wednesday – Saturday, 6:00 pm – 5:00 am
• Small Parcel: Wednesday – Saturday, 6:00 am – 4:30 pm

Pay

Annual base pay: $87,500 – $96,500. The above base pay range may vary depending on location, job-related knowledge, skills, and experience. Depending on the position offered, equity, bonuses, commissions, and other forms of compensation may be provided as part of the total compensation package, in addition to a comprehensive suite of medical, financial, and additional benefits.