Operations Manager

About the role

The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Field Personnel as assigned. This leader will monitor operations performance and technical aspects of the water only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.

Responsibilities

• Follow safety guidelines and model safe behavior
• Perform supervisory duties for all assigned personnel
• Maintain a station maintenance program which ensures the company's quality standards are met
• Participate in and/or oversee collection procedures in compliance with the Company's Cash Collection, Cash Management Procedure
• Assist with various marketing programs including replacing signage, banners, decals
• Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets
• Keep a positive attitude when interacting with customers
• Maintain a professional appearance (clean uniform and vehicle)
• Complete routine service and maintenance on company vehicles
• Oversee vehicle organization, maintenance, and cleanliness
• Maintain communication by cell phone if service issue or emergency arises
• Lead technical operations within the market
• Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations
• Requires evening and/or weekend response
• Evaluate employee performance and/or identify technical and performance training opportunities to ensure company standards are met
• Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance
• Ensure the market employees follow all safety protocols
• Support District Manager or Regional Operations Manager as needed
• Other duties as assigned

Qualifications, Knowledge, Skills and Abilities

• Strong leadership and team building skills
• Ability to balance hands-on with oversight duties
• Well-developed written and oral communication skills
• Good working knowledge of MS Office (Word, Excel, Outlook)
• Team player with positive attitude
• Bilingual English/Spanish preferred
• Intermediate electrical, maintenance or similar skills preferred
• Ability to operate standard office equipment
• Clean motor vehicle record with a valid driver license
• Ability to work required schedule and to work on-call for rotating weekends and evenings

Physical Requirements

• Ability to lift up to 50 pounds
• Capable of climbing ladders, walking, standing, stooping and bending
• Able to work safely in limited space inside water and water-ice refill stations
• Ability to work in a variety of weather conditions
• Ability to safely operate a motor vehicle

Education and Experience

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred
• Three years supervisory/management experience preferred

Pay

This is a salaried exempt position at $60,000 annually.