Operations Manager

Position Summary

Initiates, directs, and participates in community outreach programs, ensuring compliance with company policies and procedures, and driving the financial performance of the facility.

What you'll do...

• Encourages and supports associates and managers in serving as good members of the community.
• Establishes and maintains relationships with key individuals or groups in the community.
• Represents the company to various external organizations and champions company-sponsored programs, events, and sustainability efforts.
• Holds hourly associates accountable, analyzes and interprets reports, implements and monitors asset protection and safety controls, and maintains quality assurance standards.
• Safeguards the workplace by overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies, and providing direction and guidance on executing company programs and strategic initiatives.
• Supervises and develops hourly associates in assigned areas by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, setting clear expectations, and communicating expectations consistently and effectively.
• Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, and resolving customer needs, complaints, and issues.
• Aids the store manager in driving financial performance by ensuring sales and profit goals are achieved, reviewing and evaluating Profit & Loss (PL) statements, controlling expenses, and developing/implementing plans to correct deficiencies in financial performance.
• Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and identifying and communicating goals and objectives.
• Ensures compliance with company policies and procedures by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.
• Respects the individual by building high-performing teams, embracing differences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, and providing opportunities for all associates to thrive and perform.
• Acts with integrity by maintaining and promoting the highest standards of integrity, ethics, and compliance, modeling Walmart values, holding oneself and others accountable, and supporting the company's goal of becoming a regenerative company.
• Serves our customers and members by delivering results while putting the customer first, considering and adapting to how, where, and when customers shop, and applying the EDLP and EDLC business models to all plans.
• Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, encouraging learning from mistakes, adopting and encouraging the use of new technologies and skills, and supporting others through change.

Minimum Qualifications

• 2 years' of college; OR
• 1 year's retail experience and 1 year's supervisory experience; OR
• 2 years' general work experience and 1 year's supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports, including the responsibility of performance management, mentoring, hiring, and firing.

Benefits

• Competitive pay with performance-based bonus awards.
• Health benefits including medical, vision, and dental coverage.
• Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits like short-term and long-term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
• The annual salary range for this position is $65,000.00 - $100,000.00.
• Additional compensation includes annual or quarterly performance bonuses.
• Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location) and Complex Structure (based on external factors).