Operations Manager

Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference.

About the Role

The Operations Manager assists in leading, directing, and managing all hotel operations including hotel budgeting and forecasting, strategic planning, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, and responding to guests’ inquiries and concerns. This person must be able to roll up their sleeves and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. The role focuses on promoting and engaging in internal growth programs, exemplifying and living by our culture, and meeting or exceeding company goals and three key metrics.

Responsibilities

• Complete all required brand-specific training, Vision University training, and health and safety training.
• Adhere to all Vision Hospitality Group and property-specific brand standards.
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests.
• Provide personalized, friendly service to every guest and associate.
• Balance the day’s business in an accurate, orderly, and timely fashion.
• Verify accuracy of cashier’s deposits and prepare a daily bank deposit.
• Perform administrative and clerical duties as needed.
• Maintain personnel reports and files.
• Ensure proper “new hire” procedures are followed as directed by Vision Hospitality Group, Inc.
• Verify accuracy of cash on hand, including safe and petty cash; log any discrepancies on a daily basis.
• Prepare “daily reports” and transmit them to Vision Hospitality Group via accounting systems.
• Maintain Accounts Receivable and prepare all Accounts Payable for payment by the home office using the accounting system on a weekly basis.
• Prepare payroll bi-weekly and transmit to the corporate office; distribute paychecks to associates.
• Have complete knowledge of all hotel systems including phone PBX system, key system, and PMS systems.
• Prepare all necessary month-end statistical reports as needed by Vision Hospitality Group.
• Keep confidential the business functions of the company including financial status, customer/guest information, and associate issues.
• Ensure safety and security of guests, fellow associates, and hotel assets.
• Have knowledge of the fire alarm system and evacuation procedures.

Requirements

• Dependable transportation.
• Able to communicate effectively in writing, verbally, and in person.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Organized, honest, works well with others, and has an outgoing personality.
• Maintain a clean and attractive work area, uniform, and person.
• Highest degree of integrity and humility, living by the Golden Rule.
• Able to work with people from diverse cultures and backgrounds.
• Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service.
• Able to bend, reach, kneel, push, and stretch; lift and/or carry up to 25 pounds.
• Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Eyesight enabling vision both near and far.
• Comfortable using a step stool or ladder.
• Able to use/lift arms for up to 8 hours.
• Able to handle heat and stress.
• Finger dexterity for operating equipment.
• Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.
• Knowledge of the M3 accounting system.

Benefits

• Paid Time Off
• Optional Health, Wellness, and Care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay Discounts
• Optional Company-paid Life Insurance
• 401(k) and 401(k) matching
• Employee Assistance Program
• Several Voluntary and Supplemental Insurance Options
• Select Paid Holidays and One Personal Floating Holiday
• Loyalty Incentives and Other Unique Incentive Programs