Operations Manager

What You’ll Do:

• Run the daily onsite operations of our service.
  • Ensure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation.
  • Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service.
• Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Who You Are:

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations.
• Comfortable working around Class B/Class A vehicles and understanding the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses.
• Proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment.
• Able to commute to the Elmira area 4-5 days a week.

Compensation and Benefits:

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
Salary Range: $65,000-$90,000 / per year.
We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.