Operations Manager

Melhorn Sales Service & Trucking Company

About the role

The Operations Manager plays a key role in strengthening customer partnerships, maintaining operational excellence, and expanding the company’s presence throughout Ohio and Indiana. This position serves as a bridge between customers and internal operations, ensuring high service standards, strong industry relationships, and strict adherence to bio-security and quality protocols. This individual will be highly visible in the field, actively engaging with customers, auditing crews, and representing the company at industry events.

Responsibilities

• Attend and actively participate in customer-facing events
• Support the Safety, Bio-security & Compliance Supervisor with communicating OH events
• Establish and maintain a strong presence within the Ohio poultry and agricultural industry
• Assist the Director of Crew Operations with auditing crews to ensure compliance with company standards and performance expectations
• Assist with vaccine inventory management
• Conduct random farm visits to audit drivers and crew members for safety, quality, and professionalism
• Uphold and enforce strict biosecurity protocols, including vehicle sanitation, shower-in/shower-out procedures, and other farm-specific requirements
• Communicate directly with customers to schedule visits, address concerns, and strengthen long-term relationships
• Develop and expand professional networks within the region to support business growth
• Serve as a primary point of contact for customer feedback, ensuring concerns are addressed promptly and effectively
• Support recruitment efforts by identifying potential candidates, participating in outreach, and assisting with onboarding initiatives
• Promote continuous improvement by identifying operational gaps and recommending solutions to leadership

Requirements

• Strong interpersonal and communication skills
• Ability to build and maintain professional relationships
• High attention to detail, particularly regarding biosecurity and compliance standards
• Self-motivated and comfortable working independently in a field-based role
• Valid driver’s license and willingness to travel
• Professional demeanor with the ability to represent the company positively in all settings
• Experience in poultry, agriculture, or field service operations
• Background in quality assurance, auditing, or customer relations