Operations Manager

About the role

The Operations Manager provides overall leadership and direction for site operations, ensuring service excellence, safety, and team development. This role manages local teams—including Supervisors and Leads—to achieve operational consistency, financial discipline, and alignment with organizational goals. The Operations Manager is accountable for operational consistency, partner satisfaction, and team development across their span of control, driving both strategic direction and execution while fostering a culture of accountability, continuous improvement, and patient-centered service.

Responsibilities

• Provide leadership and direction for all site operations, including Delivery, Pickup, Safety, and Inventory.
• Manage and develop Operations team, including Supervisors and Leads, to ensure strong team performance and growth.
• Oversee operational planning, scheduling, and resource allocation for optimal efficiency.
• Ensure site compliance with all safety, regulatory, and operational standards.
• Review and analyze performance metrics to identify trends, issues, and improvement opportunities.
• Manage labor utilization and expense control to meet financial and service objectives.
• Drive operational consistency through process standardization and cross-functional collaboration.
• Lead site-level audits, investigations, and performance reviews.
• Partner with the Regional Director to implement strategic initiatives and performance goals.
• Build leadership depth through succession planning and mentorship of emerging talent.
• Communicate clearly with customers and regional teams regarding operational priorities and outcomes.
• Promote a culture of excellence, accountability, and continuous improvement throughout the operation.
• Additional duties as assigned.

Scope of control: Leads 9 or more total staff or multiple locations/operational teams.

Requirements

• B.A. or B.S. Degree and/or at least 5 years of multi-site management experience with business operations.
• Exemplify the highest integrity, work ethic, team orientation, and relentless commitment to delivering value to customers and employees.
• Understanding of the medical equipment industry.
• Outstanding listening, communications, collaboration, leadership, organizational, and problem-solving skills.
• Understanding of financial and performance metrics, order, and inventory data and trends.
• Proven remote-management abilities.