Operations Manager

Under the general direction of the District Operations Manager, the Operations Manager is responsible for the efficient day-to-day operations of the department, including directing a team of Yard Specialists and Operations Coordinators while managing the department’s annual budget and operating plan. Works closely with the Transportation Branch Manager to service customers.

Responsibilities

• Environmental, Health & Safety
  • Manages the daily safe, efficient, legal, and economical operations associated with terminals and customer interactions.
  • Facilitates compliance with corporate health, safety, and environmental affairs policies, including completion of all required training, documentation, and record keeping.
  • Supports sales efforts consistent with corporate and regulatory compliance, health, safety, and environmental affairs standards.
  • Implements and manages applicable health and safety programs.
  • Conducts timely and detailed incident investigations and communicates root causes, recommending corrective and preventive measures to the District Operations Manager.
  • Regularly briefs upper management on performance, including cost and productivity opportunities and issues, and branch or industry-related trends.
• Staff Supervision
  • Maintains a supervisory presence throughout the branch; ensures daily pre-shift meetings are held and regularly communicates expectations to employees.
  • Manages day-to-day work activities to ensure operational goals and objectives are met.
  • Ensures all employees have the required tools and training on matters related to safety, operation standards, and department goals.
  • Creates a positive work environment and fosters employee ownership of branch operations and performance.
  • Oversees the completion of drug testing and medical surveillance as required.
  • Leads interviewing, hiring, training, and evaluating personnel.
• Branch Administration
  • Develops email communications and correspondence with internal and external customers.
  • Regularly participates in District LOB Business Meetings.
  • Prepares and presents comprehensive Branch Reviews to Leadership.
• Sales Support/Customer Service
  • Manages budget and operating plan to achieve branch goals.
  • Responsible for meeting customer requirements and fulfilling orders in a cost-effective manner using appropriate risk management and Standard Operating Procedures.
• Quality Assurance
  • Ensures company quality processes are adhered to at the local level.
  • Partners with appropriate departments, internal and terminals, to resolve product quality issues in an efficient and timely manner.
• Inventory Management
  • Directs inventory management process; researches and resolves discrepancies with appropriate personnel as needed.
• Facility Maintenance
  • Ensures proper maintenance, upkeep, and housekeeping of owned/leased facilities.
  • Resolves facility maintenance issues with appropriate personnel and reports safety concerns.
  • Maintains close security and control over physical operations.
• Process Improvement
  • Implements initiatives to improve operations.
  • Proactively identifies and leads process improvement initiatives.

Requirements

• High School Diploma/GED required; Bachelor’s degree preferred or equivalent experience.
• 5-7 years of experience in operations.
• Experience with governmental requirements related to the chemical industry (e.g., OSHA, EPA, RCRA, DOT) preferred or demonstrated ability to attain such knowledge.
• Knowledge of chemical distribution facility operation preferred.
• Working knowledge of hazardous chemicals preferred.
• Experience working in ERP systems, SAP preferred.
• Proven supervisory leadership; ability to communicate with, support, and motivate employees to achieve operational objectives.
• Strong verbal and written communication skills.
• Able to multi-task and prioritize effectively in a team environment.
• Analytical skills; ability to track, record, and report department metrics.
• Experience with process improvement projects.
• High level of decision-making ability; balancing customers’ needs and company objectives.
• Strong organization skills with the ability to handle diverse and significant workloads.
• HazMat certification or Hazwoper Certification.
• Ability to lead in emergency response situations.
• Working knowledge of Microsoft Office applications (Excel and Word).
• Basic understanding of ERP systems, SAP preferred.

Location

3709 River Rd. Tonawanda, NY 14150-6507

Pay

The salary range for this position is $98,200 - $120,000 annually. The specific salary offered to a candidate may be influenced by factors including relevant experience, education, training, certifications, qualifications, and work location.

Benefits

• Health, vision, and dental coverage.
• Industry-leading retirement and time off programs; union benefits vary in accordance with the respective CBA.
• Targeted annual company bonus (if applicable to the role) and annual salary reviews.
• Strong work/life flexibility.