Operations Manager

What You'll Do

• Labor & Workforce Management
  • Lead labor utilization and productivity initiatives across nursing service lines.
  • Analyze workforce metrics including FTEs, visits per FTE, overtime, paid time off, and non-productive hours.
  • Monitor labor budgets, identify trends and variances, and provide recommendations to the Nursing Operations Director.
  • Partner with the Central Scheduling Manager to align staffing levels, float utilization, and skill mix with patient census and workload projections.
  • Ensure payroll accuracy through timecard audits and exception reviews.
  • Collaborate with Finance, Recruitment, and nursing leadership on workforce planning, staffing models, territory alignment, and FTE recommendations.
  • Ensure compliance with labor standards, contracts, and regulatory requirements.
  • Develop labor dashboards and performance reports that support informed operational decisions.
• Leadership & Team Development
  • Lead, coach, and develop Nurse and CNA Supervisors through regular one-on-one meetings, performance evaluations, and ongoing feedback.
  • Promote consistent execution of policies, workflows, productivity standards, and accountability expectations.
  • Partner with the Educational Services team during recruitment and interview processes.
  • Conduct annual EMPOWER performance meetings with direct reports and support supervisors in completing their own team evaluations.
  • Manage employee performance, coaching, and progressive discipline in partnership with Human Resources and the Nursing Operations Director.
  • Participate in the Administrator On-Call rotation.
• Operational Excellence & Compliance
  • Collaborate with Quality and Education leaders to maintain compliance with regulatory and quality standards.
  • Review operational, quality, and compliance data to identify opportunities for improvement.
  • Lead corrective action planning and continuous improvement initiatives.
  • Foster a culture of safety, accountability, collaboration, and operational excellence.

Requirements

• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, or a related field. (Relevant experience may be considered in lieu of a degree.)
• Minimum three years of healthcare or business operations experience.
• Minimum three years of leadership experience, including coaching, project management, and operational execution.
• Valid Wisconsin driver's license, reliable transportation, and proof of automobile insurance.