Operations Manager

About the role

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates, drivers and technicians.

Responsibilities

• Promote safety first in all actions
• Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training
• Provide direction and guidance to all operations associates, drivers and technicians
• Manage processes and corresponding systems
• Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization possible
• Prioritize loads for timely delivery
• Work with fleet managers to assign loads to drivers in a fair and equitable manner
• Provide efficient, friendly customer contact
• Control and complete paperwork and reports as required
• Manage Fleet manager schedules and desk assignments
• Communicate with all operations associates and drivers regarding company and customer requirements
• Continually update knowledge of federal and state regulations
• Communicate with internal and external customers as required
• Carry out duties assigned by center manager or regional manager as required
• Work with and support the business development managers to grow the business
• Responsible for overall CSC operations during the absence of the center manager

Qualifications

• High School Education or equivalent
• One year experience as a fleet manager in transportation industry

Skills

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills, strong desktop and administrative skills
• Knowledge of basic company employment policies and procedures

Physical Requirements

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity. Occasional lifting (up to 20 pounds).

Working Conditions

Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.