Operations Manager
General Summary & Scope
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
PRINCIPAL DUTIES & RESPONSIBILITIES
Promote a culture of accountability to meet or exceed the store’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth, and expense control.
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload (e.g., realignments, planograms, and ad set processes) on time, and within the payroll budget.
Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty’s goals for the store.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.
Achieve and exceed sales targets and store goals.
Manage store inventory, including cycle counts, damages, testers, Return To Vendors (RTV), and Destroy in Field (DIF).
Ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.
Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to, and necessary products for services and retail are on hand.
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
Utilize company programs, tools, and resources to drive store improvements.
Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store.
Job Qualifications
Education: Bachelor’s degree is preferred.
Experience: 2-3+ years of fast-paced, retail management, or other relevant work experience.
Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.
Skills: Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices); Excellent written and verbal communication; Strong collaboration and interpersonal skills; Strong organizational skills to manage multiple tasks; Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.
Special Position Requirements
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
Must be available to work shifts on Sundays and Mondays.
Attend corporate business meetings and conferences.