Operations Manager

Responsibilities

• Organizational Commitment to Racial Equity and Inclusion
• Willingness to Work on Personal Growth Opportunities
• Create a Culture of Belonging
• Disrupt Practices That Do Not Honor Humanity
• Collaborate Across Departments
• Participate in Professional Development
• Use NeonCRM Platform
• Manage Office Operations
• Facilitate Facilities Management
• Oversee Logistics and Day-to-Day Needs
• Implement Policies and Procedures
• Manage Vendor Accounts and Contracts
• Maintain Office Equipment and Supplies
• Manage IT Service Provider
• Review Office Equipment for Maintenance
• Accounting and Billing Administration
• Process Expense Reimbursements
• Process Invoices for Payment
• Onboard New Vendors
• Manage Revenue Data
• Manage Organizational Credit Card Program
• Support Annual Audit Process
• Manage Docusign for Contract Approvals
• Maintain Digital and Physical Contracts and Grants Files
• Maintain Organizational Policies/Procedures
• Support EITC Scholarship Program Process
• Human Resources
• Process New Employees and Terminations
• Orient New Employees
• Set Up Employee Benefits Deductions
• Maintain Electronic Personnel Files
• Manage Online Timesheet System
• Serve as Plan Administrator for 401(k) Plan

Qualifications

• Associate’s degree required; bachelor’s degree highly preferred; relevant equivalent experience may be substituted for education
• More than three years of relevant operations management experience required
• Experience Leading One of the Following Areas in a Nonprofit Organization: Human Resources, Payroll, Benefits, or Facilities Management required
• Effective Organizational and Written Communications Skills
• Attention to Detail and High Level of Accuracy

Working Conditions/Physical Demands

• Travel up to 20% off-site as needed
• Operate with Indomitable Work Ethic and Willingness to Work Additional Hours and Atypical Shifts as Needed
• Perform Tasks Typical of an Office Role in the Non-Profit Space, Including Standing/Walking for Extended Periods, Moving Through Fast-Paced Environments, and Carrying Light Items (Up to 25 lbs)
• See, Hear, Talk and Perform Tasks Requiring Manual Dexterity and Visual Acuity; Kneel, Sit, Stand, Walk, Crouch, Stoop, Bend, Stretch, Twist, Reach, Pull, Push and Other Similar, Repetitive Tasks Requiring Physical Activity

Required Clearances

• Clean Act 33 Child Abuse Clearance
• Clean Act 34 PA State Police Clearance
• Clean Act 73 Federal Criminal History Clearance
• National Sex Offender Registry (NSOR) Verification
• Valid Driver’s License and Proof of Insurance

Required Training

• Mandated Reporter Training (must be completed in the first month of placement)
• NeonCRM Training (required and recommended online courses must be completed in the first three months of placement)

Benefits

• Competitive Compensation and Benefits Package
• A Appreciative Inquiry and Strengths-Based Review Process