Operations Manager

Life @ ToryBurch

When you join us, you’re joining a purpose-led company on an exciting growth journey with the best Retail Team in the industry. Our culture is welcoming and inclusive — everyone is empowered to make a difference. We have the best team in the world and believe in paying competitively and rewarding high performance. Your overall well-being is important to us; we offer benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.

You’ll receive a generous employee discount and access to exclusive special offers. We will help you become great at what you love — Our Retail Excellence Programs in Styling, Coaching, Brand Ambassador (just to name a few) and supportive Retail Leaders are there to support you each step of the way. We believe in the importance of giving back and you’ll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

The Role

This Role Is Tailor-Made For You Because You are an expert in store operations, experienced with inventory management to managing a large operational staff and everything in between (facilities, expenses, vendor relationships to name a few). You’re accountable for creating a highly standardized environment in which customers have a transformational experience, employees are able to do their best and the business runs with ease. This requires a constant balancing of priorities, including strategic, operational and leadership excellence and an authentic approach. A sense of humor is a plus!

A Day In The Life

The typical day is…atypical. As the operational expert, you are fully versed in all operational policies, procedures and guidelines for all aspects of the store. You might be maintaining inventory accuracy and product flow, training store staff on technology and operational procedures, partnering with the GM and cross-functional partners to manage and maintain annual budgets, managing people resources, leading by example and setting clear goals and expectations to hold people accountable to a high standard of excellence. You may also support the customer experience by working with PR/Marketing to execute special event needs.

To Land This Role

• 3 to 5 years of stock or operations-related experience in a high volume, customer-driven retail environment
• Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time
• Must be at least 18 years of age

Our Team

Our Retail Teams are known for making every customer feel welcome and creating the most memorable experiences for them. They help to grow our business every single day. Our store teams are encouraged to think like entrepreneurs and to experiment with innovative ideas that make it easier for them to deliver retail excellence.

How We Work Together

• Adaptable
• Entrepreneurial
• Collaborative
• Client & Brand Focused
• Live the Values
• Functional Expertise

Equal Employment Opportunity Statement

Tory Burch LLC is an Equal Employment Opportunity employer and provides equal opportunities to all employees and applicants without regard to an individual’s age, race, creed, color, religion, national origin, sex (including pregnancy) or sexual orientation, gender expression, military status, marital status, genetic predisposition or carrier status, disability or membership in any other protected class under applicable law. Likewise, we will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

Disability Accommodation

We are committed to providing reasonable accommodations to applicants and employees with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.