Operations Manager

About the role

Torch Technologies is seeking an Operations Manager to serve as the Deputy Program Manager for day-to-day MACC-TTE operations. The position is responsible for the execution of on-site operations, maintenance, staff supervision, and direct customer support for all testing, training, and experimentation events at MuTC.

Responsibilities

• Oversee day-to-day execution of all MACC-TTE program activities including operation, maintenance, and incremental development of cyber range capabilities per PWS Section 3.9.
• Manage and provide comprehensive MACC-TTE customer support for all testing, training, and experimentation events, from pre-event planning through after-action reporting.
• Serve as the primary point of contact for sponsors, customers, and external agencies during all normal duty hours at the installation per PWS Section 3.9.
• Supervise and direct all on-site contractor staff in the absence of or in coordination with the Program Manager.
• Support development of program plans, event reports, status briefings, and CDRLs as directed by the Program Manager and Government COR.
• Cyber range operations and event management at MuTC including scheduling, resource coordination, and sponsor intake.
• OT/IT integration systems, cellular range infrastructure, network monitoring platforms.
• Customer support platforms for event scheduling and after-action documentation.
• Microsoft Project, SharePoint, and Teams for program coordination and reporting.
• GFEBS and CHESS for budget tracking and procurement coordination.

Qualifications

• U.S. Citizenship
• 5+ years of experience in cyber range operations, testbed management, or a directly comparable DoD technical operations environment
• Top Secret Clearance (TS/SCI)
• Experience conducting, managing, or directly supporting Army or Joint Cyber Training exercises at a DoD or National Guard cyber range facility
• DoDM 8140.03 IAT Level II baseline certification (Security+, CCNA-Security, CySA+, or equivalent) at time of proposal submission
• Demonstrated experience managing program budgets, schedules, and multi-disciplinary technical teams in a DoD environment
• Working knowledge of OT/IT integration, cellular systems, networking infrastructure, and associated IT management platforms in a cyber-physical range environment
• Demonstrated experience integrating sponsor and customer requirements into event support plans, operational concepts, and management documentation
• Experience serving as the primary customer-facing POC for a DoD program or facility with senior Government and military stakeholders

Preferred Qualifications

• Former Army or ARNG warrant officer or NCO (CW3-CW5 or E-8/E-9) with signal, cyber, or MI background who has transitioned to a contractor range operations or program management role
• Current or prior contractor Site Operations Manager or Facility Lead supporting a National Guard or Army Reserve cyber range or multi-domain training environment
• Former Army Cyber Center of Excellence instructor or operations staff member with direct cyber range management experience
• Senior technical operations manager from a defense contractor supporting joint training events at JRTC, NTC, or a state-level ARNG cyber facility.

Benefits

• ESOP participation
• 401(k) match
• medical, dental, vision, life insurance, short-term disability, long-term disability
• flexible spending accounts, Health Saving Accounts and Health Reimbursement Accounts
• EAP
• education assistance
• paid time off
• holidays