Operations Manager

About the Role

The Operations Manager will report to the General Manager and be located at our Class A property at 525 W Monroe in Chicago, Illinois. They will be responsible for ensuring smooth day-to-day operations for the building, with the goal of providing the highest quality service experience to establish and foster long-term customer relationships. The successful candidate will be organized, have an eye for detail and a passion for customer service.

Responsibilities

• Lead the Property Management support and Maintenance teams to provide a best in class customer-focused experience throughout the property
• Maintain customer relationships including, hospitality, and traditional operations management
• Understand customer business needs and leverage our platform to solve their real estate challenges
• Review lease proposals and facilitate space tours for prospective customers
• Coordinate unique ZO event programming with a focus on creating and maintaining a community atmosphere
• Assist the General Manager to drive overall amenity engagement
• Lead a cross-functional team to ensure all corporate objectives, policies and standards are met
• Develop direct reports through mentoring. Identify growth potential and set objectives to achieve career advancement
• Develop the annual operating budget and capital plan, and present to internal stakeholders and partners
• Financial reporting for profit and loss variances, quarterly reforecasting, and investor reports
• Oversee management of third-party maintenance contractors to ensure compliance with contractual obligations
• Facilitate pre-built and landlord-built customer spaces
• Supervise all base building capital and major repair and maintenance projects; track and manage finances for projects
• Assist the Property Management team with projects and communication

Qualifications

• 3+ years of experience in a similar role within real estate or hotel industry
• Bachelor's degree required (with a focus on hospitality or real estate preferred)
• Prior hospitality experience preferred
• Financial experience including costs, budgets, service contracts and arrears
• Proficient in Microsoft Office or equivalent
• Ability to travel between floors and buildings to effectively communicate with the team and customers

Critical Competencies for Success

• Experience leading a multi-layered team
• Takes initiative and is a proactive leader always focused on continuous improvement
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational and project management skills
• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
• Eager to be a part of a fast-paced and dynamic work environment

Pay

The base compensation range for this role is $80,000 - $90,000. This role is also eligible for a discretionary annual bonus.

Benefits

• Comprehensive medical, dental, and vision insurance
• Life and disability insurance
• 401(k) plan with matching contributions
• Wellness benefits
• All other benefits afforded to full-time Tishman Speyer employees

Schedule

Onsite presence is required for this position.