Operations Manager
Thrive Health Systems · Colorado Springs, CO · 2 mo ago
On-siteManagement$75k–$95k/yrFull-time
Benefits
- 401(k)
- Employee discounts
- Paid time off
- Training & development
- Wellness resources
Responsibilities
- Schedule Management: Appointments are properly organized and booked. Response time to incoming New Patient calls and form fills are responded to within 5 minutes or less and goals are achieved for the number of appointments set. All fees prior to coming to the office and after coming to the office(s) are collected and cancellation goals are maintained.
- 100% of front desk assistants here 15+ days are trained, successfully demonstrated the skills and are signed off.
- Customer Service handled with excellence to completion. Insurance claims handled with excellence to completion.
- All tech projects performed, to include IT, network, server, ChiroTouch, routers, wireless, etc. Equipment purchasing. Facility maintenance. Crisis Management - it happens, can you see the clinic through it successfully?
- Train new doctors on operational tasks when hired. Oversee the operational/administrative side of doctors. Clinic starts - piecing together all equipment orders, construction, and set up. Clinic moves completed. Creation of the daily, weekly, and monthly scoreboards/dashboards. All phone systems and phone answering training. Clinic manager management. Morning (pre-shift) meeting management happens and accomplishes goals. Hiring and firing, discipline, and employee contracts within clinics. All computer/tech systems, software, licensed, etc.
- Refund goals accomplished.
Skills
- Know succeed in this role: Hard work
- Strategy and Planning
- Calm nerves
- People skills
- Technical skills
- Facilities Management
- Integrity
Pay
$75,000 - 95,000 salary plus bonuses on key metrics
Schedule
Full-time. This role requires 40+ hours a week. Evening work is rare and weekend work is even more rare.
Travel
We manage properties in Colorado Springs and Denver with the goal to add more. For this reason, site visits require travel. When that happens, Thrive will reimburse mileage per IRS guidelines (does not include regular commute).