Operations Manager

About the role

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you! The Operations Manager’s primary responsibility is to plan and supervise the day-to-day operations of their branch location.

Responsibilities

• Oversee and manage the daily service-related scheduling, customer care, and invoicing.
• Project workforce and material needs to ensure seasonal demand, coverage and service.
• Assist in maintaining the vehicle fleet by coordinating the preventative maintenance of vehicles, repairs, and licensing.
• Assist with the day-to-day operations of distribution, and storage activities.
• Design and execute service processes including, but not limited to, preparing work orders, requisition of parts and instruments, repairs and service work, dispatch activities.
• Assist in maintaining fuel distribution and service-related inventory quality compliance and control.
• Ensures all safety meetings are completed in a timely manner.
• Reviews and manages vehicle, employee and DOT compliance to prevent out of compliance issues.
• Completing performance reviews for branch employees if applicable.
• Approving weekly time cards for hourly employees at the branch if applicable.
• Position may require working evening hours and weekends as needed.
• Must be able to lift up to 75 lbs. Frequent bending, pulling, tugging and lifting.
• Comfortable periodically working in cramped areas.
• Willingness to work outdoors in all weather and driving conditions.
• Other duties as assigned.

Requirements

• High School diploma required, college degree preferred.
• Past field work in the propane and distillate retail business desired.
• CTEP certified a plus.
• Gas piping experience is highly preferred.
• Must possess a valid Class A or B CDL or willing to obtain.
• Must have valid Hazardous Materials, Airbrakes and Tanker endorsements or willing to obtain.
• Must have a working knowledge of DOT safety requirements.
• Exceptional written and interpersonal communication skills.
• Comfortable with technology for daily use of various back-office systems that support the business.
• Ability to provide leadership through coaching and mentoring with a focus on customer service.

Benefits

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Paid maternity leave
• Tuition reimbursement program