Operations Manager

About the Role

Therapy & Beyond is one of the largest BCBA-owned ABA organizations, founded and led by Dr. Regina Crone, BCBA-D, since 2006. We approach the needs of each patient both individually and as part of a dynamic interdisciplinary team working with experts in applied behavior analysis (ABA) therapy, speech-language pathology, occupational therapy, and counseling. Our core values are: Putting People First, Doing Our Best Together, Making Therapy Fun, and Above All, We Grow Potential.

The Operations Manager is a vital member of our support team, providing administrative and operational assistance to Clinic Leadership and the Home Office. This role ensures efficient clinical operations and effective team support through day-to-day execution of Clinic Operations and centralized Scheduling and Intake processes.

Responsibilities

• Provide direct management and oversight of Operations Support and Clinic Leadership.
• Serve as the primary administrative partner to the Operations Director, including meeting preparation and special project support.
• Streamline communication flow between senior leadership and clinic leadership to ensure alignment on key initiatives.
• Assist the Operations Director in tracking departmental goals and reporting on operational KPIs.
• Manage and execute centralized Scheduling and Intake workflows to ensure operational efficiency.
• Assist with the implementation of local operational policies and procedures.
• Support onboarding and training coordination.
• Maintain awareness of potential operational obstacles at all levels and proactively address them.
• Attend and contribute to weekly Operations meetings in support of Clinic and Senior Leadership.
• Develop and update operational reports on a weekly, monthly, and quarterly basis to inform strategic decision-making.
• Engage with all levels of employees, responding to feedback and routing it effectively to ensure a positive team culture.
• Delegate tasks appropriately to team leads and department heads to maximize operational efficiency.
• Contribute to a motivating therapy environment.

Requirements

• Bachelor's degree preferred or equivalent experience in administrative or operations support.
• Strong organizational, time-management, and communication skills.
• Proficiency in Google Workspace and operational management software.
• Ability to maintain confidentiality and provide empathetic support in a fast-paced environment.
• High attention to detail with the ability to support multiple stakeholders simultaneously.

Reports to: Operations Director. Location: Flower Mound, TX. Travel: Requires travel to the DFW, Houston, Tulsa, and Oklahoma City markets.

Benefits

• Medical, Dental, Vision, and Disability insurance options.
• Company-Paid Life Insurance.
• 401K retirement plan with company match.
• Company-Paid Short-Term Disability.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Employee Assistance Program (EAP).
• Employee Recognition Programs.