Operations Manager

About The Company

The company is a newly acquired residential HVAC company with approximately $2 million in annual revenue and a team of 13 employees. It is focused on building the operational foundation needed for future growth under committed ownership and a long-term vision.

Job Summary

The Operations Manager will build the operational backbone of the business. This role requires hands-on involvement in creating processes, systems, and workflows for efficient scaling. Reporting directly to the Owner, the candidate will oversee job pricing, operational workflows, scheduling, accounting processes, CRM implementation, and field operations. They will also lead the rollout and optimization of ServiceTitan and other business systems, establish best practices, and build the infrastructure for sustainable growth. The position offers a clear path to Chief Operating Officer (COO) along with increased responsibility and compensation as the company grows.

Essential Duties & Responsibilities

• Build and implement the operational systems and processes necessary to support long-term growth
• Lead the day-to-day operations of residential HVAC service and installation teams
• Develop scalable workflows for service, installation, dispatching, and customer operations
• Oversee job pricing, estimating processes, and operational profitability
• Lead the implementation, optimization, and ongoing management of ServiceTitan and other CRM/business management platforms
• Improve and streamline accounting workflows in partnership with leadership and accounting personnel
• Create SOPs, KPIs, reporting, and operational dashboards to measure performance and drive accountability
• Identify operational bottlenecks and proactively implement solutions before they become obstacles to growth
• Recruit, mentor, and develop managers, technicians, dispatchers, and office staff
• Foster a culture of accountability, ownership, and continuous improvement
• Manage departmental budgets, labor costs, inventory, and operational expenses
• Partner directly with the Owner on strategic planning, organizational development, and future expansion initiatives
• Ensure an exceptional customer experience while continuously improving operational efficiency and profitability

Qualifications

• Minimum of 5 years of leadership experience within a residential HVAC company
• Proven track record of building, improving, or scaling HVAC operations
• Extensive experience with HVAC service, installation, dispatch, and field operations
• Demonstrated success implementing operational systems, SOPs, and scalable business processes
• Experience implementing or optimizing ServiceTitan (required); additional CRM or field service software experience is a plus
• Strong understanding of job costing, pricing strategies, operational reporting, and business financials
• Experience improving scheduling efficiency and technician utilization
• Able to identify operational pitfalls and proactively build systems that support long-term growth
• Hands-on leadership style with a willingness to roll up your sleeves and build alongside the team
• Excellent leadership, communication, and decision-making skills
• Strong business acumen with the ability to improve operational efficiency and profitability
• Valid driver's license and ability to work onsite in Houma, LA