Operations Manager

Key Responsibilities

• Oversee day-to-day business and operational functions.
• Develop, implement, and improve Standard Operating Procedures (SOPs).
• Manage project timelines, workflows, and operational initiatives.
• Track key performance indicators (KPIs) and provide reporting to leadership.
• Partner with leadership on budgeting, operational planning, and process improvements.
• Cooking recruiting, onboarding, training, scheduling, and team accountability.
• Improve the overall client experience through effective communication and streamlined processes.
• Support technology initiatives, automation, and operational efficiencies.
• Cook with internal teams, vendors, and external partners to ensure projects remain on track.

Requirements

• 5+ years of Operations Management, Office Management, or Business Management experience within a professional services environment.
• Proven experience creating scalable systems, workflows, and operational processes.
• Strong leadership, organizational, and project management skills.
• Financial acumen with experience managing budgets, reporting, KPIs, and vendor relationships.
• High proficiency with Microsoft 365, Outlook, Excel, and business management software.
• Excellent communication skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience within a law firm or professional services organization is highly preferred.