Operations Manager

Key Responsibilities

• Oversight of all store operations and daily processes, ensuring inventory integrity and a seamless fulfillment process.
• Management of staffing, scheduling, and overall store workflow.
• Partnership with the Retail Sales Manager on employee evaluation and development.
• Overseeing payroll management.
• Maintaining strong daily knowledge of the business through regular reporting, and review of key information with the Retail Sales Manager to keep Leadership informed.
• Management of buyer and vendor relationships for raw materials, packaging, equipment, and manufacturing supplies.
• Monitoring production efficiency and quality, driving continuous process improvements.
• Leading the Plainview product-making process, batching, curing, and finishing, ensuring it reflects the care, craftsmanship, and small-batch quality that define the brand.
• Sourcing and stewarding high-quality, natural ingredients, balancing efficiency with the intentional, sometimes slower processes that protect product integrity
• Hosting and leading tours of the soap-making process for customers and groups

Requirements

• 3-5+ years of experience in operations management, ideally within retail, manufacturing, or a small-batch/artisan production environment
• Demonstrated experience managing staff, including scheduling, performance evaluation, and development
• Experience with vendor and supplier management, including sourcing and negotiating for raw materials or supplies
• Strong understanding of inventory management and fulfillment operations
• Excellent organizational skills with the ability to manage multiple workstreams and shifting priorities
• Strong written and verbal communication skills
• Proficiency with standard business software (e.g., Microsoft Office/Google Workspace); experience with POS or inventory systems a plus